BBB Business Review

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This business is not BBB accredited.

East Coast Tools

Phone: (401) 369-8665 Fax: (401) 725-3500 1123 York Avenue, Pawtucket, RI 02861 http://www.eastcoasttoolsma.com View Additional Web Addresses


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Description

East Coast Tools is an in-store and National / International online shopping retailer of used and new tools and equipment for residential, commercial and industrial customers. The business offers new and used air compressors, automotive tools, combo kits, drills & drivers, generators, grinders, jackhammers, ladders & scaffolding, levels & lasers, lighting, Pneumatic nailers, planers & sanders, saws, and misc. tools. The business also offers tool repair services and provides free estimates on all repairs. Shipping to U.S. & Canada.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for East Coast Tools include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on East Coast Tools
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 30, 2010 Business started: 04/01/2008 in RI
Type of Entity

Partnership

Business Management
Mr. Michael Craveiro, Co-Owner Mr. Sergio Craveiro, Co-Owner
Contact Information
Principal: Mr. Michael Craveiro, Co-Owner
Principal: Mr. Sergio Craveiro, Co-Owner
Number of Employees

4

Business Category

TOOLS TOOLS - POWER ACTUATED HYDRAULIC EQUIPMENT & SUPPLIES WOODWORKING TOOLS - RETAIL TOOLS-PNEUMATIC TOOLS-HYDRAULIC TOOLS-HAND TOOLS-ELECTRIC TOOLS-CUTTING SAWS NAILS & TACKS GENERATORS-ELECTRIC GARDEN & LAWN EQUIPMENT & SUPPLIES-RETAIL DRILLS CHAINSAWS Construction and Mining (except Oil Well) Machinery and Equipment Merchant Wholesalers (NAICS: 423810)

Products & Services

East Coast Tools sells the following brand(s): Bostitch, Cornwell Tools, DeWalt, Hilti, Hitachi, MAC Tools, Makita, Matco Tools, Ridgid, SK Tools, Snap-on

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 6:00 PM
W: 10:00 AM - 6:00 PM
Th: 10:00 AM - 6:00 PM
F: 10:00 AM - 6:00 PM
S: 10:00 AM - 6:00 PM
Method(s) of Payment
Visa
MasterCard
PayPal
Google Checkout
Refund and Exchange Policy
The business states East Coast Tools provides a 30 day warranty on all used tools and repairs.
Service Area
East Coast Tools provides their services in ALABAMA, ALASKA, AMERICAN SAMOA, ARIZONA, ARKANSAS, CALIFORNIA, COLORADO, CONNECTICUT, DELAWARE, DISTRICT OF COLUMBIA, FLORIDA, GEORGIA, GUAM, HAWAII, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, LOUISIANA, MAINE, MARSHALL ISLANDS, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSISSIPPI, MISSOURI, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW JERSEY, NEW MEXICO, NEW YORK, NORTH CAROLINA, NORTH DAKOTA, NORTHERN MARIANA ISLANDS, OHIO, OKLAHOMA, OREGON, PALAU, PENNSYLVANIA, PUERTO RICO, RHODE ISLAND, SOUTH CAROLINA, SOUTH DAKOTA, TENNESSEE, TEXAS, UTAH, VERMONT, VIRGIN ISLANDS, VIRGINIA, WASHINGTON, WEST VIRGINIA, WISCONSIN, WYOMING.

Customer Review Rating plus BBB Rating Summary

East Coast Tools has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.