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BBB Business Review

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BBB Accredited Business since

Hayden Safe & Lock Co., Inc.

Additional Locations

Phone: (978) 744-0988 View Additional Phone Numbers 119 Webb St, Salem, MA 01970 http://www.haydensafeandlock.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Hayden Safe & Lock Co. Inc. is a company that provides residential, commercial and automotive locksmith services.  Their services include, but are not limited to: repairs, rekeying and replacement of locks; key duplication and origination, coded key replacements, master key systems, automotive locks, safe and vault sales and service, and 24 hour emergency service. 

 

 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hayden Safe & Lock Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hayden Safe & Lock Co., Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hayden Safe & Lock Co., Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 24, 2003 Business started: 01/01/1910 in MA Business incorporated 01/01/1954 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us

Type of Entity

Corporation

Business Management
Mr. John R. Whitmarsh, Owner
Contact Information
Principal: Mr. John R. Whitmarsh, Owner
Number of Employees

10

Business Category

LOCKS & LOCKSMITHS INTERCOMMUNICATION EQUIPMENT & SYSTEMS Fire Protection (NAICS: 922160)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
24 Hour On Call Service
Method(s) of Payment

Mastercard

Visa

American Express

Discover 

Personal Checks

Cash

Service Area
Hayden Safe & Lock Co., Inc. provides their services in MASSACHUSETTS.
Additional Information

BBB recently performed an industry review on locksmiths.  BBB requested that the business respond to the following questions: 

Does the business have a storefront location that consumers can visit?

Does the business offer a warranty or guarantee on the work provided?

Does the business charge a diagnostic or appointment fee?

Does the business charge emergency or late-night fees?

BBB did receive a response from Hadyen Safe & Lock Co., Inc.  The business has indicated the following: They do have a store front location; they do offer a warranty or guarantee; they do charge a diagnostic or appointment fee; they do charge emergency or late-night fees.  Consumers should contact the business directly regarding what warranties and fees may apply to their specific situation.

Industry Tips
Finding a Reliable Locksmith
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.