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BBB Business Review

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BBB Accredited Business since

Artery Lock Service, Inc.

Phone: (781) 395-5243 Fax: (781) 395-2237 332 Salem St, Medford, MA 02155 http://www.arterylock.com



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Description

Artery Lock Service, Inc. specializes in the supply, installation, service and management of physical security products. General locksmith services include re-key, repair, restoration, replacement, and retrofit of all type locking devices as well as key control systems design, installation and management, electronic access control systems, automated door control systems, electrified and electronic door hardware as well as burglar and fire resistant safes, padlocks, decorative and auxiliary hardware of many descriptions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Artery Lock Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Artery Lock Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Artery Lock Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 2010 Business started: 07/01/1960 in MA Business incorporated 01/12/1976 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Suite 710, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/el/
Phone Number: 617-727-9931
Fax Number: 617-727-9932
The number is 574.

Type of Entity

Corporation

Business Management
Mr. Joey Dalessio, Director of Business Development Mr. David Dalessio, President
Contact Information
Customer Contact: Mr. David Dalessio, President
Principal: Mr. Joey Dalessio, Director of Business Development
Number of Employees

9

Business Category

LOCKS & LOCKSMITHS AUTOMATION SYSTEMS & EQUIPMENT SECURITY CAMERAS SECURITY CONTROL EQUIPMENT, SYSTEMS & MONITORING CONTROLS, CONTROL SYSTEMS & REGULATORS KEYS TELEVISION SYS & EQUIPMENT - CLOSED CIRCUIT LOCKSMITHS EQUIPMENT & SUPPLIES Locksmiths (NAICS: 561622)

Products & Services

Artery Lock Service, Inc. sells the following brand(s): Adams-Rite, Alarm Lock, AMSEC, Amsec Safe Co., Arrow, Arrow, Cansec, CCL, Codelocks, Codelocks, Detex, Don-Jo Mfg., Don-Jo Mfg., HESS, Hess, Kaba, KSP, LCN, LCN, Lucky Line, Mancini, Mancini Safe Co., Marks, Marks USA, Master, Master, Medeco, Medeco Security Locks, Olympus, Olympus, Omnia, Perma-vault, Perma-Vault Safe Co., RiteLock, Sargent, Schlage, Schlage, Von Duprin, Von Duprin

Artery Lock Service, Inc. offers the following product(s): Automated Door Openers, Cash Depositories, Chip Keys, Decorative Hardware, Door & Frame Accessories, Door Closers, Drop Boxes, Electric Strikes, Electrified Hardware, Electronic Access Control Equipment , Fence & Gate Hardware, Fire Safes, Fire-Burglary Safes, Garage Door Hardware, Intercom Systems, Kick Plates, Latch Protectors, Locksets, Overhead Garage Door Security, Padlocks, Panic Hardware, Remotes, Stand-alone Electronic Access Controls

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Checks
PayPal
Cash
Service Area
Artery Lock Service, Inc. provides their services in ALLSTON, BOSTON, BRIGHTON, CAMBRIDGE, CHARLESTOWN, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, GROVE HALL, HARVARD SQ, HARVARD SQUARE, HYDE PARK, JAMAICA PLAIN, MATTAPAN, MISSION HILL, N CAMBRIDGE, NORTH CAMBRIDGE, READVILLE, ROSLINDALE, ROXBURY, ROXBURY CROSSING, ROXBURY XING, SOUTH BOSTON, UPHAMS CORNER & WEST ROXBURY, MA.
Additional Information

BBB recently performed an industry review on locksmiths.  BBB requested that the business respond to the following questions: 

Does the business have a storefront location that consumers can visit?

Does the business offer a warranty or guarantee on the work provided?

Does the business charge a diagnostic or appointment fee?

Does the business charge emergency or late-night fees?

BBB did receive a response from Artery Lock Service, Inc.  The business has indicated the following: They do have a store front location; they do offer a warranty or guarantee; they may charge a diagnostic or appointment fee; they maycharge emergency or late-night fees.  Consumers should contact the business directly regarding what warranties and fees may apply to their specific situation.

Industry Tips
Buying a Home Security System Finding a Reliable Home Security System - 5 Tips - Video Finding a Reliable Locksmith Television - Cable, CATV, & Satellite
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.