BBB Business Review

BBB Accredited Business since

Car Service Boston

Phone: (866) 561-8332 View Additional Phone Numbers 61 Waverly Street, Boston, MA 02119 http://www.carserviceboston.com

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Description

Car Service Boston specializes in providing limousine transportation in the New England area and beyond. The company services corporations, organizations, private parties, weddings, concert and sporting events, airport transportation and bachelor/birthday parties.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Car Service Boston meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Car Service Boston include:

  • Length of time business has been operating
  • No complaints filed with BBB

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Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Car Service Boston
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: November 10, 2011 Business started: 02/01/1996 in MA Business incorporated: 04/01/2002 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Public Utilities
One South Station, Boston MA 02110
http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/
Phone Number: 617-305-3500
Fax Number: 617-345-9101
DPU.Administration@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Ahmed A Egal, President
Contact Information
Principal: Mr. Ahmed A Egal, President
Number of Employees

1

Business Category

LIVERY SERVICE AIRPORT TRANSPORTATION SERVICE GROUND TRANSPORTATION LIMOUSINE SERVICE Limousine Service (NAICS: 485320)

Refund and Exchange Policy
The business states A cancellation fee will equal the proposed trip cost plus all fees for any cancellation made less than three (3) hours before the schedule pickup time in Massachusetts. Any cancellation made less than five (5) hours before the scheduled pickup time service outside of Massachusetts will also be charged the proposed trip cost plus all fees. A cancellation fee will equal the proposed
trip cost plus all fees for an cancellation made less than seventy two (72) house before the scheduled pickup time for a limousine or Passesenger van service. All deposits are NON refundable. Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. A fee of 100.00 for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is
prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion
of the driver. Overtime pay will apply after the first 15 minutes of prearranged time described on the run sheet. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.). Not responsible for articles left in the limousine. Balances to be paid to the driver on the run date before the beginning of the run. Vehicles cannot be loaded beyond seating capacity. Passengers are also responsible for paying any tolls and parking fees.
Industry Tips
Hiring a Limousine Service

Customer Review Rating plus BBB Rating Summary

Car Service Boston has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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