BBB Business Review

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This business is not BBB accredited.

Savio Lighting, Inc

Phone: (508) 875-8818 Fax: (508) 875-8819 View Additional Phone Numbers 30 Wexford St, Needham, MA 02494 http://www.saviolighting.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Savio Lighting, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Savio Lighting, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 2007 Business started: 08/01/2004 in MA Business incorporated 08/01/2004 in MA
Type of Entity

Corporation

Business Management
Mr. Tony Chen, Store Manager
Contact Information
Principal: Mr. Tony Chen, Store Manager
Number of Employees

12

Business Category

LIGHTING LIGHTING CONSULTANTS LIGHTING FIXTURES-WHOLESALE & MANUFACTURERS LIGHTING FIXTURES-SUPPLIES & PARTS LIGHTING FIXTURES-RETAIL All Other Home Furnishings Stores (NAICS: 442299)

Products & Services

Savio Lighting, Inc sells the following brand(s): Aladdin Light Lift, Dale Tiffany, Forecast Lighting, George Kovacs, Holtkotter, Kenroy Home, Minka Aire, Minka Outdoor, Modern Fan, Northeast Lantern, PLC Lighting, Quoizel Lighting, Vaxcel Lighting

Savio Lighting, Inc offers the following product(s): Ceiling Fans, Chandeliers, Lamps, Track Lighting

Hours of Operation
monday 9-6 Tuesday 9-6 Wednesday 9-6 Thursday 9-6 Friday 9-6 Saturday 10-5 Sunday closed
Method(s) of Payment
Cash
Cashiers Check
Money Order
MasterCard
Visa
American Express
Discover
PayPal
Debit Card
Online Payment
Refund and Exchange Policy
Savio Lighting, Inc has a 14 day exchange policy from date of receipt of order on all items provided the product is in original condition and in original packaging.  Customer is responsible for all insurance and freight charges on any return.  Any item returned for refund is subject to 25% restocking fee.  Light bulbs, florescent replacement lamps, parts and shades do not qualify for refunds unless error was of Savio Lighting.  All damaged or defective merchandise reported to Savio Lighting within 7 days of receipt of order will be replaced at Savio Lighting, Inc's expense.  Additionally, items can be repaired or replaced at the company's discretion; any item that fails electrically within 1 year of date of receipt can be replaced or repair if items has not been improperly used.  All shipping charges will apply.
Alternate Business Names
SavioLighting.com
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.