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Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

BBB Accredited Business since

Scotts Lawn Service

Additional Locations

Phone: (888) 872-6887 149 River Street, Andover, MA 01810 http://www.scottslawnservice.com

View BBB Rating for Scotts Lawn Service's headquarters.

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Description

The scope of this BBB report  concerns local Scotts LawnService stores. Scotts LawnService offers on-site lawn, tree and shrub fertilization, insect control and other related lawncare services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Scotts Lawn Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Scotts Lawn Service. BBB of Central Ohio has the full report as that BBB handles all complaints for Scotts Lawn Service.

Additional Information

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BBB file opened: March 27, 1984 Business started: 01/01/1979 in MA Business started locally: 01/01/1979 Business incorporated: 01/01/1995 in IN
Type of Entity

Corporation

Contact Information
Customer Contact: Ms. Amanda Cordell, Customer Relations Specialist
Number of Employees

80

Business Category

LAWN MAINTENANCE Landscaping Services (NAICS: 561730)

Alternate Business Names
The Scotts Company
Business Management

Additional company management personnel include: Mr. Mark B Long - VP Business Development, Ms. Dana Erwin - Director Of Operations, Mr. Tim Portland - Sr. Vice President, Ms. Dana Irwin - VP of Operations, Mr. Jeff Wirtz - Customer Service Manager Executive Complaints and Amanda Cordell, Customer Relations Specialist

System Wide Accredited Business

This business's headquarters and business-owned locations throughout the country participate as Accredited Businesses of Better Business Bureau. This means they support BBB's services to the public and meet our Accreditation Standards.

There are 122 company-owned and franchise Scotts LawnService locations nationwide. Separate BBB reports are maintained on individual Scotts LawnService locations nationwide and on Scotts LawnService Corporate Headquarters in Marysville, OH . A separate BBB report is also maintained on The Scotts Company which manufactures and markets products including consumer fertilizers, pest controls, plant foods, gardening soils, grass seed and patio living products, as well as professional horticulture products. BBB reports on Scotts Lawn Service stores, Scotts LawnService Corporate Headquarters and The Scotts Company are available at www.bbb.org

Program Participation

This company has agreed to use special procedures including arbitration, if necessary, to resolve disputes through their participation in the following programs: BBB Accreditation Identification, BBBOnLine.

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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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