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          DR Power Equipment has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforDR Power Equipment

            Lawn and Garden
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.29/5stars

            Average of 21 Customer Reviews

            Customer Complaints

            40 complaints closed in last 3 years

            13 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/4/2011

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Country Home Products is a designer, assembler, and marketer of professional grade outdoor power equipment.

            Business Details

            BBB File Opened:
            1/26/1996
            Years in Business:
            39
            Business Started:
            12/11/1984
            Business Incorporated:
            3/2/2006
            Accredited Since:
            11/4/2011
            Type of Entity:
            Corporation
            Number of Employees:
            250
            Alternate Business Name
            • Country Home Products, Inc.
            • DR Factory Store
            • Neuton Power Equipment
            Business Management
            • Mr. Scott Gill, Customer Support Manager
            • Mr. Joe Perrotto, President
            • Ms. Julia Gilbert, Vice President of Marketing
            Contact Information

            Principal

            • Mr. Scott Gill, Customer Support Manager

            Customer Contact

            • Mr. Scott Gill, Customer Support Manager
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

            Customer Complaints

            40 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/10/2024

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            The issue is DR ********************** has issued a recall, but will not fix or repair my machine. My understanding is that when a recall is issued, the company must replace the dangerous or defective product for any consumer who returns it, OR, must take some comparable form of compensation.DR ********************** has extended an offer of $900, however that is not a comparable form of compensation.I have a gently used 44" 20HP ****************** Brush Cutter that was purchased on 7/17/2017 on sale for the amount of $3,000. Today this machine goes for $4,299.99 and is currently on sale for $3,999.99. My $900 offer can purchase *****% of a new machine - Seems Predatory to me I am not looking to take advantage of DR **********************, but I am looking to bring me whole and $900 does not do that
            Read More

            Customer Reviews

            21 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            randy b

            11/20/2023

            Terrible customer service and quality. Stay away - purchased a $1700.00 lawn vac four years ago and have nothing but grief with the hose tearing and the canvas ripping at the seams. Total garbage! Tried to contact technical support and have been on hold and no one ever answers. Check the reviews before purchasing - sorry we did not.

            DR Power Equipment Response

            12/20/2023

            Hi *****,

            Thank you for your review. Each of our machines comes with a standard two year warranty and can be extended by three years. Making the warranty coverage 5 years total. So, if the materials (non-wearable) are faulty then they will be replaced under the manufacturers warranty. The models from four years ago are no longer in production and newer models have since been put into production. If you do have the extended 5 year warranty, please contact our technical department directly to see if a warranty order would be a possibility. They can be reached at **************.

            Local BBB

            Better Business Bureau in Eastern MA, ME, RI & VT

            BBB Reports On

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