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BBB Business Review

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BBB Accredited Business since

Concord Cookware

Phone: (978) 371-2286 View Additional Phone Numbers 13 Walden Street, Concord, MA 01742 http://shop.concordcookware.net View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Concord Cookware offers just about everything that the novice cook or the professional chef may need or desire.  With a wide variety of the finest North American and European cookware and kitchen tools, we truly are "A Hardware Store for the Kitchen."


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Concord Cookware meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Concord Cookware include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Concord Cookware
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 07, 2010 Business started: 06/01/1985 in MA Business incorporated 01/07/1991 in MA
Type of Entity

S Corporation

Business Management
Mr. Robert Prestidge, Owner
Contact Information
Principal: Mr. Robert Prestidge, Owner
Number of Employees

5

Business Category

KITCHEN ACCESSORIES CANDLES-RETAIL SPECIALTY FOODS POTTERY CUTLERY COOKING UTENSILS COFFEE CHINAWARE & GLASSWARE-RETAIL CAKE DECORATING EQUIPMENT & SUPPLIES APPLIANCES-SMALL-DEALERS Other Building Equipment Contractors (NAICS: 238290)

Hours of Operation
M: 10:00 AM - 5:00 PM
T: 10:00 AM - 5:00 PM
W: 10:00 AM - 5:00 PM
Th: 10:00 AM - 5:00 PM
F: 10:00 AM - 5:00 PM
S: 10:00 AM - 5:30 PM
Su: 10:00 AM - 5:30 PM
Method(s) of Payment
Visa
MasterCard
Discover
Personal Check
Cash
Refund and Exchange Policy
The company states they will happily provide a store credit slip for items returned with original packaging and receipt.
Service Area
Concord Cookware provides their services in CONNECTICUT , MAINE , MASSACHUSETTS , NEW HAMPSHIRE , RHODE ISLAND & VERMONT.
Alternate Business Names
Yankee Voyager Ltd., Inc.
Industry Tips
Choosing an Appliance
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.