BBB Business Review

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This business is not BBB accredited.

Stephen Leigh Jewelers

Phone: (617) 471-4825 Fax: (617) 479-0070 View Additional Phone Numbers 1415 Hancock St, Quincy, MA 02169 http://www.stephenleighjewelersquincy.com


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Description

Stephen Leigh Jewelers, also doing business as American Concessions, Inc. provides for the sale of fine jewelry including: diamonds, precious stones, watches, clocks and estate jewelry. The firm also purchases estate jewelry and customer's jewelry. The company also provides pawn broker services. The company offers gifts from the following manufacturers:Estate Hummel, estate lladro,estate waterford crystal, and Chelsea Clock. The company is also a licensed pawnbroker.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Stephen Leigh Jewelers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Stephen Leigh Jewelers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 01, 1914 Business started: 01/01/1914 in MA Business incorporated 01/01/1972 in MA
Type of Entity

Corporation

Business Management
Mr. Stephen Blumberg, President Mr. Scott Lechter, Manager
Contact Information
Principal: Mr. Stephen Blumberg, President
Number of Employees

4

Business Category

JEWELERS PAWNBROKERS Jewelry Stores (NAICS: 448310)

Method(s) of Payment
Cash
Visa
MasterCard
American Express
Discover
Stephen Leigh Charge
Refund and Exchange Policy
The company's refund policy states, No cash refunds. Store Credits Only. No credit card refunds. No time limit on use of store credit. This policy is printed on our sales slips, on our charge slips and on the wall of the store.
Alternate Business Names
American Concessions, Inc.
Industry Tips
Jewelers and Jewelry Stores

Customer Review Rating plus BBB Rating Summary

Stephen Leigh Jewelers has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.