BBB Business Review

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This business is not BBB accredited.

Sidney Thomas Jewelers

Additional Locations

Phone: (401) 463-3100 Fax: (401) 463-8599 View Additional Phone Numbers 9 Ross Simons Dr, Cranston, RI 02920 http://www.sidneythomas.com View Additional Web Addresses


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Description

Sidney Thomas Jewelers specializes in retail jewelry sales . The business products include Swiss watches,  rare jewels, estate pieces and Italian gold.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sidney Thomas Jewelers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

1 Customer Review on Sidney Thomas Jewelers
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 01, 1961 Business started: 01/01/1952 in RI Business started locally: 01/01/1952 Business incorporated 09/22/1975 in RI
Type of Entity

Corporation

Business Management
Mr. Darrell S Ross, President/CEO Ms. Linda Viau, Customer Service Manager
Contact Information
Principal: Mr. Darrell S Ross, President/CEO
Customer Contact: Ms. Linda Viau, Customer Service Manager
Number of Employees

400

Business Category

JEWELRY-COSTUME GIFT SHOPS DIAMONDS JEWELERS GEMOLOGISTS JEWELRY-RETAIL JEWELRY-HAND WROUGHT DIAMONDS-APPRAISAL GLASSWARE CHINAWARE & GLASSWARE-RETAIL JEWELRY APPRAISAL Jewelry Stores (NAICS: 448310)

Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states consumers have 30 days for a full refund or exchange from date of original purchase.
Alternate Business Names
Ross-Simons Jewelers
Industry Tips
Jewelers and Jewelry Stores

Customer Review Rating plus BBB Rating Summary

Sidney Thomas Jewelers has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.