skip entire header and global navigation
By BBB

BBB Business Review

BBB Accredited Business since

National Jewelers Supplies

Phone: (781) 393-8665 View Additional Phone Numbers 101 Mystic Avenue, Medford, MA 02155 View Additional Email Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

National Jewelers Supplies sells wholesale jewelers supplies, tools and equipment.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that National Jewelers Supplies meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for National Jewelers Supplies include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against National Jewelers Supplies
See Trends in Complaints on National Jewelers Supplies

Customer Reviews Summary Read customer reviews

0 Customer Reviews on National Jewelers Supplies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on National Jewelers Supplies

Additional Information

top
BBB file opened: April 22, 2008 Business started: 07/01/2004 in MA Business incorporated: 10/06/2005 in MA
Type of Entity

Sole Proprietorship

Business Management
Mrs. Carlene Murphy, Office Manager Mr. Dennis Shea, Owner
Contact Information
Principal: Mrs. Carlene Murphy, Office Manager
Principal: Mr. Dennis Shea, Owner
Number of Employees

8

Business Category

JEWELERS JEWELERS-WHOLESALE

Method(s) of Payment
MasterCard
Visa
Discover
American Express
Refund and Exchange Policy
The business states that their refund policy is as follows:You can expect a refund in the same form of payment originally used for purchase as soon as possible upon our receipt of your returned product. 14 day money back guarantee We want you to be fully satisfied with every item that you purchase online from nationaljewelerssupplies.com. If you are not satisfied with an item that you have purchased online, you may return the item for a full refund of the purchase price, minus the shipping, handling, or other charges, subject to the time period specific to that product and according to our Return/Exchange Instructions below. The item must be returned in new and unused condition, in the original boxes, and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and Unused" means that there are no scratches, marks, or blemishes on the item, there are no signs of wear on the product, the tags, or the case; and if applicable, the clear plastic wrapping has not been torn or removed. The product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. All items properly returned under this policy are eligible for a refund or a store credit at your option. If you choose a refund, the adjusted purchase price will be credited in the same form of payment used for the original purchase. Refunds on purchases made with a credit card will only be credited to the same card. Once we receive and inspect your return, your money will be refunded or your credit card account will be credited. The credit will be made within 10 business days of receipt and verification of the merchandise. Please allow one monthly billing cycle in order for your credit to appear. No returns will be accepted without Return Authorization. After the 14 day grace period, a return may be accepted at the discretion of National Jewelers Supplies; however, it will be subject to a restocking fee of up to 25%.
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations