BBB Business Review
This Business is not BBB accredited
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Chubby Chico Charms specializes in jewelry and charms at wholesale and retail prices.
On 6/12/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Chubby Chico Charms, LLC include:
- 28 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Chubby Chico Charms, LLC include:
- Length of time business has been operating.
- Response to 28 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||28|
Additional Complaint Information
According to BBB files this business has a pattern of complaints concerning shipping delays, issues with damaged packages resulting in missing items and incomplete orders. Consumers are charged for the full order. Consumers state the business will not replace or refund for items “lost in shipping” and respond that the consumer “should have opted for insurance”. BBB sent a written notice to Chubby Chico Charms identifying the potential pattern of complaint with a request for a business response.The business did not respond to BBB’s request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Bianca Alicea, Owner Ms. Megan Coffee, Customer Service
Number of Employees
JEWELRY-RETAIL JEWELRY DESIGNERS Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)
Products & Services
Chubby Chico Charms, LLC offers the following product(s): Bangles , Beads, Bracelets, Earrings, Expandable Bangles, Gold Plated Charms, Jewelry Supplies, Pewter Charms, Pins
Method(s) of PaymentPersonal Check
Refund and Exchange PolicyThe business states their refund policy is as follows: If you need to return your order or portion of your order for any reason, please call the customer service reps at 1-800-704-6991 to get your (RMA) number within 30 days of purchase. You may be subject to a 20% restocking fee.
Alternate Business NamesChubbyChicoCharms ChubbyChicoCharms.com
Industry TipsJewelers and Jewelry Stores
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview