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Chubby Chico Charms, LLC

Phone: (800) 704-6991 339 Woonasquatucket Ave, N Providence, RI 02911 View Additional Email Addresses http://www.chubbychicocharms.com

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Description

Chubby Chico Charms specializes in jewelry and charms at wholesale and retail prices.        

BBB Accreditation

On 6/12/2014 this business’s accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that: 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Chubby Chico Charms, LLC include:

  • 28 complaints filed against business
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Factors that raised the rating for Chubby Chico Charms, LLC include:

  • Length of time business has been operating.
  • Response to 28 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

28 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 15
Guarantee/Warranty Issues 0
Problems with Product/Service 11
Total Closed Complaints 28

Additional Complaint Information

According to BBB files this business has a pattern of complaints concerning shipping delays, issues with damaged packages resulting in  missing items and incomplete orders. Consumers are charged for the full order. Consumers state the business will not replace or refund for items “lost in shipping” and respond that the consumer “should have opted for insurance”. BBB sent a written notice to Chubby Chico Charms identifying the potential pattern of complaint with a request for a business response.The business did not respond to BBB’s request.



Customer Reviews Summary Read customer reviews

13 Customer Reviews on Chubby Chico Charms, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 13

Additional Information

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BBB file opened: July 09, 2007 Business started: 04/01/2006 in RI Business incorporated: 09/26/2007 in RI
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Bianca Alicea, Owner Ms. Megan Coffee, Customer Service
Contact Information
Principal: Ms. Bianca Alicea, Owner
Principal: Ms. Megan Coffee, Customer Service
Number of Employees

22

Business Category

JEWELRY-RETAIL JEWELRY DESIGNERS Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers (NAICS: 423940)

Products & Services

Chubby Chico Charms, LLC offers the following product(s): Bangles , Beads, Bracelets, Earrings, Expandable Bangles, Gold Plated Charms, Jewelry Supplies, Pewter Charms, Pins

Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Discover
Paypal
Debit Card
Refund and Exchange Policy
The business states their refund policy is as follows: If you need to return your order or portion of your order for any reason, please call the customer service reps at 1-800-704-6991 to get your (RMA) number within 30 days of purchase. You may be subject to a 20% restocking fee.
Alternate Business Names
ChubbyChicoCharms ChubbyChicoCharms.com
Industry Tips
Jewelers and Jewelry Stores

Customer Review Rating plus BBB Rating Summary

Chubby Chico Charms, LLC has received 2.25 out of 5 stars based on 13 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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