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BBB Business Review

BBB Accredited Business since 9/9/2011

Brent & Jess

Phone: (207) 449-1112 4 Barbara Street, Topsham, ME 04086 http://www.brentjess.com

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Description

Brent & Jess provides custom jewelry design services via both online shopping websites and their Maine gallery in Topsham, ME. Specializing in custom jewelry designs by Brent and Jessica Williams using 950 platinum, 950 palladium, sterling silver and golds of all karats and colors. Offering wedding or commitment bands, engagement rings, necklaces, and ring jewelry. International Shipping.

BBB Accreditation

A BBB Accredited Business since 9/9/2011

BBB has determined that Brent & Jess meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Brent & Jess
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Customer Complaints Summary Read complaint details

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Information

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BBB file opened: September 09, 2011 Business started: 01/01/1997 in ME
Type of Entity

Sole Proprietorship

Business Management
Mr. Brent Williams, Owner Ms. Jessica Williams, Owner
Contact Information
Principal: Mr. Brent Williams, Owner Principal: Ms. Jessica Williams, Owner
Number of Employees

6

Business Category

JEWELERS GOLD, SILVER & PLATINUM DEALERS JEWELRY-RETAIL SILVERSMITHS & GOLDSMITHS ONLINE & INTERNET SHOPPING JEWELRY-REPAIRING JEWELRY-HAND WROUGHT JEWELRY ENGRAVERS JEWELRY DESIGNERS JEWELRY BUYERS JEWELRY APPRAISAL

Method(s) of Payment
Visa
Mastercard
Discover
American Express
PayPal
Refund and Exchange Policy
The Business states your item is custom made just for you, and we work hard to make sure you will love it when you open the box. We will do returns or exchanges if you find there is defect in craftsmanship. We are not responsible for items ruined by other forces! If your ring is run over by a car or lost at sea, etc., we are happy to make you another one at the current market price. For non custom work, you may return the item within 10 days.
Alternate Business Names
Williams Goldsmiths Brent Williams Designs
Industry Tips
Gold Dealer
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