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BBB Business Review

BBB Accredited Business since

Alex and Ani, LLC

Phone: (401) 633-1486 2000 Chapel View Boulevard, Cranston, RI 02920

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Description

Alex and Ani, Inc. offers eco-friendly, positive energy products that adorn the body,enlighten the mind, and empower the spirit, designed by Carolyn Rafaelian and made in America. Rafaelian believes that every individual has a positive message to share with the world and by incorporating powerful symbolism and infusing(+) energy into each piece, Alex and Ani provides a vehicle for the wearer to express their individuality in an organic, spiritual way.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alex and Ani, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Alex and Ani, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 67 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 65 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 21
Guarantee/Warranty Issues 0
Problems with Product/Service 38
Total Closed Complaints 67

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Alex and Ani, LLC
See Trends in Complaints on Alex and Ani, LLC

Customer Reviews Summary Read customer reviews

32 Customer Reviews on Alex and Ani, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 32
Total Customer Reviews 32

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Alex and Ani, LLC

Additional Information

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BBB file opened: November 19, 2009 Business started: 10/23/2003 in RI Business incorporated: 10/23/2003 in RI
Type of Entity

Corporation

Business Management
Mr. Joe Lezon, Chief Technology Officer
Contact Information
Principal: Mr. Joe Lezon, Chief Technology Officer
Number of Employees

500

Business Category

JEWELRY-RETAIL

Products & Services

Alex and Ani, LLC offers the following product(s): Earrings, Bracelets, Necklaces, Rings

Hours of Operation
M: 8:30 AM - 6:00 PM
T: 8:30 AM - 6:00 PM
W: 8:30 AM - 6:00 PM
Th: 8:30 AM - 6:00 PM
F: 8:30 AM - 6:00 PM
S: Closed
Su: Closed
Hours above are for Alex and Ani's Headquarters Store Hours are Approximately 10:00-7:00 Sun-Wed
Method(s) of Payment
Visa
MasterCard
American Express
Discover
Cash
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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