BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Massachusetts, Maine, Rhode Island and Vermont

BBB Business Review

Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of The Endurance International Group, Inc.?

If yes, click here to login.

Are you...?
Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Endurance International Group, Inc. is a corporate entity doing business as BizLand, IPOWER, FatCow and others. The company provides web hosting services and web site management tools helping entrepreneurs, small businesses and non-profit organizations. The company assists clients in starting, monitoring and growing their online presence and/or presence.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Endurance International Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Endurance International Group, Inc. include:

  • 430 complaints filed against business

Factors that raised the rating for The Endurance International Group, Inc. include:

  • Length of time business has been operating.
  • Response to 430 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

430 complaints closed with BBB in last 3 years | 121 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 52
Billing/Collection Issues 104
Delivery Issues 12
Guarantee/Warranty Issues 13
Problems with Product/Service 249
Total Closed Complaints 430

Additional Complaint Information

BBB has received approximately 345 complaints filed by consumers against The Endurance International Group, Inc.
These complaints are currently being processed by BBB and will be added the Business Review once the complaints are processed and closed.

Customer Reviews Summary Read customer reviews

38 Customer Reviews on The Endurance International Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 37
Total Customer Reviews 38

Additional Information

top
BBB file opened: July 13, 1999 Business started: 01/01/1997 in MA Business incorporated: 01/01/1997 in DE
Type of Entity

Corporation

Business Management
Mr. Gary R. Engel, Vice President
Contact Information
Principal: Mr. Gary R. Engel, Vice President
Number of Employees

60

Business Category

INTERNET SERVICES Data Processing, Hosting, and Related Services (NAICS: 518210)

Alternate Business Names
AccountSupport ApolloHosting BizLand BlueDomino Domain.com DomainHost Dot5Hosting Dotster EasyCGI eHost EntryHost FatCow FreeYellow Globat Homestead Homestead Technologies, Inc. HostCentric HostYourSite HyperMart IMOutdoorsHosting Ipage Ipower IPowerWeb MyDomain Netfirms Networkshosting PowWeb PureHost ReadyHosting Spry StartLogic USANetHosting VirtualAvenue VPSLink WebHost4Life Webstrikesolutions Xeran YourWebHosting
Additional Information

Educational Warning: Recently, scammers have been fraudulently using the name of IPower or The Endurance International Group, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by The Endurance International Group, Inc.. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  

Please be sure to contact the BBB or The Endurance International Group, Inc. if you receive a phone call or an email from someone claiming to be a representative of The Endurance International Group, Inc. to find out if this was legitimate or not.

Industry Tips
Domain Name Services Helping Customers Find You - Video Internet Marketing Services
X
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

Industry Tips

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Web Addresses

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations

Who else is here? ×