BBB Business Review

BBB Accredited Business since

The Endurance International Group, Inc.

Phone: (888) 511-4678 View Additional Phone Numbers 10 Corporate Drive  Suite 300, Burlington, MA 01803 View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Endurance International Group, Inc. is a corporate entity doing business as BizLand, IPOWER, FatCow and others. The company provides web hosting services and web site management tools helping entrepreneurs, small businesses and non-profit organizations. The company assists clients in starting, monitoring and growing their online presence and/or presence.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Endurance International Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Endurance International Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 357 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

357 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 42
Billing/Collection Issues 81
Delivery Issues 9
Guarantee/Warranty Issues 9
Problems with Product/Service 216
Total Closed Complaints 357

Additional Complaint Information

BBB has received approximately 345 complaints filed by consumers against The Endurance International Group, Inc.
These complaints are currently being processed by BBB and will be added the Business Review once the complaints are processed and closed.

Customer Reviews Summary Read customer reviews

31 Customer Reviews on The Endurance International Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 30
Total Customer Reviews 31

Additional Information

BBB file opened: July 13, 1999 Business started: 01/01/1997 in MA Business incorporated: 01/01/1997 in DE
Type of Entity


Business Management
Mr. John Shea, General Manager
Contact Information
Principal: Mr. John Shea, General Manager
Number of Employees


Business Category

INTERNET SERVICES Data Processing, Hosting, and Related Services (NAICS: 518210)

Alternate Business Names
AccountSupport ApolloHosting BizLand BlueDomino DomainHost Dot5Hosting Dotster EasyCGI eHost EntryHost FatCow FreeYellow Globat Homestead Homestead Technologies, Inc. HostCentric HostYourSite HyperMart IMOutdoorsHosting Ipage Ipower IPowerWeb MyDomain Netfirms Networkshosting PowWeb PureHost ReadyHosting Spry StartLogic USANetHosting VirtualAvenue VPSLink WebHost4Life Webstrikesolutions Xeran YourWebHosting
Additional Information

Educational Warning: Recently, scammers have been fraudulently using the name of IPower or The Endurance International Group, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by The Endurance International Group, Inc.. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  

Please be sure to contact the BBB or The Endurance International Group, Inc. if you receive a phone call or an email from someone claiming to be a representative of The Endurance International Group, Inc. to find out if this was legitimate or not.

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Customer Review Rating plus BBB Rating Summary

The Endurance International Group, Inc. has received 3.84 out of 5 stars based on 31 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

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