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BBB Business Review Reliability Report for
The Endurance International Group, Inc.

A BBB Accredited business since 7/13/1999

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 76863
Business Name:
Business Address: 70 Blanchard Road - 3rd Floor
Burlington, MA 01803
See the location on a Mapquest Map
See the location on a Google Map
Original Business Start Date: 1/1/1997
Type of Entity: Corporation
Incorporated: 1997 in DE
Principal:
Gary R. Engel, Vice President
Customer Service Contact:
Gary R. Engel, Vice President
Number of Employees: 50
Phone Number:
(888) 511-4678
(866) 327-9244
(866) 811-2548
(877) 245-6228
(877) 877-9669
(888) 306-3780
(888) 808-7779
Fax Number:
(781) 272-2915
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 7/13/1999
Type of Business:
INTERNET SERVICES
Website Address:


BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

Click here for an explanation of BBB Ratings.

Business Management

BBB has no information regarding Business Management at this time.

Service Area

Worldwide

BBB Accreditation

This business has been a BBB Accredited Business since July 1999. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 155 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 155 complaint(s) closed in the last 36 months, 92 were closed in the last 12 months.

These complaints concerned:

10 regarding Advertising Issues
9 regarding Contract Issues
50 regarding Credit, Billing or Collection Issues
22 regarding Customer Service Issues
1 regarding Delivery Issues
15 regarding Refund or Exchange Issues
3 regarding Repair Issues
6 regarding Sales Practice Issues
39 regarding Service Issues

These complaints were closed as:

29 Administratively Closed
126 Resolved


 

Customer Reviews

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau.

Positive Experience 0
Neutral Experience 0
Negative Experience 3

Additional Information

Educational Warning: Recently, scammers have been fraudulently using the name of IPower or The Endurance International Group, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by The Endurance International Group, Inc.. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  

Please be sure to contact the BBB or The Endurance International Group, Inc. if you receive a phone call or an email from someone claiming to be a representative of The Endurance International Group, Inc. to find out if this was legitimate or not.

Products & Services

The Endurance International Group, Inc. is a corporate entity doing business as BizLand, PureHost, HyperMart, eHost, EntryHost, USANetHosting, Xeran, DomainHost, IMOutDoorsHosting, VirtualAvenue, FreeYellow, HostYourSite, AccountSupport and YourHostingAccount. The company provides free and paid web hosting services and web site management tools helping entrepreneurs, small businesses and non-profit organizations. The company assists clients in starting, monitoring and growing their online presence and/or presence. The company was established in Massachusetts in 1997 and incorporated in Delaware in 1997. The company employs 23 people. Mr. Gary Engel is the Vice President of Customer Support, Mr. Hari Ravichandran is the Chief Tech Officer and Mr. Steve Sydness is the CEO. Any questions or problems may be directed to the attention of Mr. Engel.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 76863

Report as of: 9/2/2010
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