Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

The Endurance International Group, Inc.

Phone: (888) 511-4678 View Additional Phone Numbers 10 Corporate Drive  Suite 300, Burlington, MA 01803 http://www.EnduranceInternational.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

The Endurance International Group, Inc. is a corporate entity doing business as BizLand, IPOWER, FatCow and others. The company provides web hosting services and web site management tools helping entrepreneurs, small businesses and non-profit organizations. The company assists clients in starting, monitoring and growing their online presence and/or presence.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Endurance International Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Endurance International Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 340 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

340 complaints closed with BBB in last 3 years | 92 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 36
Billing/Collection Issues 73
Delivery Issues 10
Guarantee/Warranty Issues 7
Problems with Product/Service 214
Total Closed Complaints 340

Additional Complaint Information

BBB has received approximately 345 complaints filed by consumers against The Endurance International Group, Inc.
These complaints are currently being processed by BBB and will be added the Business Review once the complaints are processed and closed.

Customer Reviews Summary Read customer reviews

45 Customer Reviews on The Endurance International Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 2
Negative Experience 42
Total Customer Reviews 45

Additional Information

BBB file opened: July 13, 1999 Business started: 01/01/1997 in MA Business incorporated 01/01/1997 in DE
Type of Entity

Corporation

Business Management
Mr. John Shea, General Manager
Contact Information
Principal: Mr. John Shea, General Manager
Number of Employees

60

Business Category

INTERNET SERVICES Data Processing, Hosting, and Related Services (NAICS: 518210)

Alternate Business Names
AccountSupport ApolloHosting BizLand BlueDomino Domain.com DomainHost Dot5Hosting Dotster EasyCGI eHost EntryHost FatCow FreeYellow Globat Homestead Homestead Technologies, Inc. HostCentric HostYourSite HyperMart IMOutdoorsHosting Ipage Ipower IPowerWeb MyDomain Netfirms Networkshosting PowWeb PureHost ReadyHosting Spry StartLogic USANetHosting VirtualAvenue VPSLink WebHost4Life Webstrikesolutions Xeran YourWebHosting
Additional Information

Educational Warning: Recently, scammers have been fraudulently using the name of IPower or The Endurance International Group, Inc. to attempt to initiate contact with potential victims and trick them into sending money. These scam emails, letters and phone calls are not conducted or endorsed by The Endurance International Group, Inc.. Many scammers fraudulently use the names of well-known businesses in order to make scam messages seem more legitimate. These supposed endorsements are used without the permission of the businesses named in the messages.  

Please be sure to contact the BBB or The Endurance International Group, Inc. if you receive a phone call or an email from someone claiming to be a representative of The Endurance International Group, Inc. to find out if this was legitimate or not.

Industry Tips
Domain Name Services Helping Customers Find You - Video Internet Marketing Services

Customer Review Rating plus BBB Rating Summary

The Endurance International Group, Inc. has received 4.43 out of 5 stars based on 45 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.