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This business is not BBB accredited.


Phone: (866) 937-5637 334 Boylston Street Floor 4, Boston, MA 02116 http://www.plndr.com

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PLNDR is a members only online retailer that hosts limited time sales for streetwear clothing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PLNDR include:

  • 77 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • 4 complaint(s) filed against business that were not resolved

Factors that raised the rating for PLNDR include:

  • Length of time business has been operating

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

77 complaints closed with BBB in last 3 years | 60 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 9
Delivery Issues 23
Guarantee/Warranty Issues 1
Problems with Product/Service 38
Total Closed Complaints 77

Customer Reviews Summary Read customer reviews

47 Customer Reviews on PLNDR
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 43
Total Customer Reviews 47

Additional Information

BBB file opened: December 14, 2010 Business started: 04/18/2010 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Shawn Morais, director of customer experience
Contact Information
Principal: Mr. Shawn Morais, director of customer experience
Related Businesses
Karmaloop, Inc. Brick Harbor
Number of Employees


Business Category


Products & Services

PLNDR sells the following brand(s): Artful Dodger, Crooks & Castles, Darkhorse, Emerica, KR3W, LRG, Married to the Mob, Mink Pink, Obey, Spool & Thread

PLNDR offers the following product(s): Accessories, Clothing, Home Goods, Shoes, Toys

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 6:00 PM
W: 10:00 AM - 6:00 PM
Th: 10:00 AM - 6:00 PM
F: 10:00 AM - 6:00 PM
Method(s) of Payment
American Express
Refund and Exchange Policy
The business states returns are accepted for store credit and exchanges only, no refunds allowed. You must initiate the return process within 14 days of receiving your goods and receive your RA number. We must receive the item within 14 days of generating the RA. Please allow 3 business days from when it is delivered for your return to be processed.

Items marked as "clearance" or "final sale" are not eligible for returns. Products must be in the condition you received them, and in the original box and/or packaging.
Alternate Business Names
Industry Tips
Clothing Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

PLNDR has received 1.11 out of 5 stars based on 47 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.