BBB Business Review
This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
PLNDR is a members only online retailer that hosts limited time sales for streetwear clothing.
On 10/24/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for PLNDR include:
- Length of time business has been operating
- 32 complaints filed against business
- Failure to respond to 5 complaints filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||9|
|Total Closed Complaints||32|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||42|
Type of Entity
Business ManagementMs. Heather White , Customer Service
Number of Employees
ONLINE & INTERNET SHOPPING CLOTHING Electronic Shopping (NAICS: 454111)
Products & Services
PLNDR sells the following brand(s): Artful Dodger, Crooks & Castles, Darkhorse, Emerica, KR3W, LRG, Married to the Mob, Mink Pink, Obey, Spool & Thread
PLNDR offers the following product(s): Accessories, Clothing, Home Goods, Shoes, Toys
Hours of Operation
|M||:||10:00 AM - 6:00 PM|
|T||:||10:00 AM - 6:00 PM|
|W||:||10:00 AM - 6:00 PM|
|Th||:||10:00 AM - 6:00 PM|
|F||:||10:00 AM - 6:00 PM|
Method(s) of PaymentMasterCard
Refund and Exchange PolicyThe business states returns are accepted for store credit and exchanges only, no refunds allowed. You must initiate the return process within 14 days of receiving your goods and receive your RA number. We must receive the item within 14 days of generating the RA. Please allow 3 business days from when it is delivered for your return to be processed.
Items marked as "clearance" or "final sale" are not eligible for returns. Products must be in the condition you received them, and in the original box and/or packaging.