BBB Business Review

This Business is not BBB accredited


Phone: (866) 937-5637 334 Boylston Street Floor 4, Boston, MA 02116 View Additional Email Addresses


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PLNDR is a members only online retailer that hosts limited time sales for streetwear clothing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PLNDR include:

  • 34 complaint(s) filed against business
  • Failure to respond to 8 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for PLNDR include:

  • Length of time business has been operating

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

34 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 4
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 34

Customer Reviews Summary Read customer reviews

45 Customer Reviews on PLNDR
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 41
Total Customer Reviews 45

Additional Information

BBB file opened: December 14, 2010 Business started: 04/18/2010 in MA
Type of Entity

Sole Proprietorship

Business Management
Ms. Heather White , Customer Service
Contact Information
Principal: Ms. Heather White , Customer Service
Number of Employees


Business Category


Products & Services

PLNDR sells the following brand(s): Artful Dodger, Crooks & Castles, Darkhorse, Emerica, KR3W, LRG, Married to the Mob, Mink Pink, Obey, Spool & Thread

PLNDR offers the following product(s): Accessories, Clothing, Home Goods, Shoes, Toys

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 6:00 PM
W: 10:00 AM - 6:00 PM
Th: 10:00 AM - 6:00 PM
F: 10:00 AM - 6:00 PM
Method(s) of Payment
American Express
Refund and Exchange Policy
The business states returns are accepted for store credit and exchanges only, no refunds allowed. You must initiate the return process within 14 days of receiving your goods and receive your RA number. We must receive the item within 14 days of generating the RA. Please allow 3 business days from when it is delivered for your return to be processed.

Items marked as "clearance" or "final sale" are not eligible for returns. Products must be in the condition you received them, and in the original box and/or packaging.
Alternate Business Names
Industry Tips
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Customer Review Rating plus BBB Rating Summary

PLNDR has received 1.11 out of 5 stars based on 45 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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