This business is not BBB accredited.Additional Locations
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Lycos, Inc., offers internet services such as website hosting, domain and email for purchase and online games.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On 08/03/2015 BBB wrote to Lycos, Inc. and asked the business to substantiate the following advertising claims:
use of BBB Accredited Business logo on "pricing" page of the Tripod website when not an Accredited Business with BBB.BBB found that these claims were in violation of the BBB Code of Advertising regarding use of BBB logo. As of 9/14/15
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Lycos, Inc. include:
- Failure to respond to 13 complaint(s) filed against business
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for Lycos, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Reviews are not used in the calculation of the BBB Rating
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||24|
|Total Closed Complaints||27|
Additional Complaint Information
According to BBB files this business has a pattern of complaint concerning unresponsive customer service/support for websites and games. Consumers state that the business does not have phone support, and does not respond to emails or Facebook messages. In the case of Gamesville players, BBB complaints reflect that winnings have not been paid out for prizes won over a year ago. Consumers indicate that they want easy access to customer service and support via phone, email, or instant messages, and timely response from the business when requesting assistance with issues and problems.BBB sent a written notice to Lycos, Inc on 2/2/16 identifying the potential pattern of complaint with a request for a business response. As of 3/7/16 the business did not respond to BBB's request.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8|
Type of Entity
Number of Employees
ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Products & Services
Lycos, Inc. sells the following brand(s): Angelfire, Evincible, Gamesville, Lycos Domains , Lycos Mail, Tripod, Zeeblio
Method(s) of PaymentVisa
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview