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This business is not BBB accredited.

Lycos, Inc.

Additional Locations

Phone: (781) 370-2700 Fax: (781) 370-2600 View Additional Phone Numbers 52 Second Avenue 4th Floor, North Waltham, MA 02451 View Additional Email Addresses http://www.lycos.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Lycos, Inc., offers internet services such as website hosting, domain and email for purchase and online games.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On 08/03/2015 BBB wrote to Lycos, Inc. and asked the business to substantiate the following advertising claims:

use of BBB Accredited Business logo on "pricing" page of the Tripod website when not an Accredited Business with BBB.

BBB found that these claims were in violation of the BBB Code of Advertising regarding use of BBB logo. As of  9/14/15 the business has failed to respond to BBB and the logo is still in use.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Lycos, Inc. include:

  • Failure to respond to 13 complaint(s) filed against business
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for Lycos, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 24
Total Closed Complaints 27

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning unresponsive customer service/support for websites and games. Consumers state that the business does not have phone support, and does not respond to emails or Facebook messages. In the case of Gamesville players, BBB complaints reflect that winnings have not been paid out for prizes won over a year ago. Consumers indicate that they want easy access to customer service and support via phone, email, or instant messages, and timely response from the business when requesting assistance with issues and problems.BBB sent a written notice to Lycos, Inc on 2/2/16 identifying the potential pattern of complaint with a request for a business response. As of 3/7/16 the business did not respond to BBB's request.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Lycos, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 8

Additional Information

BBB file opened: October 28, 2004 Business started: 01/01/1995 in PA Business incorporated 06/01/1995 in VA
Type of Entity

Corporation

Contact Information
Customer Contact: Mr. Dan Prior, Customer Service Manager
Number of Employees

59

Business Category

ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)

Products & Services

Lycos, Inc. sells the following brand(s): Angelfire, Evincible, Gamesville, Lycos Domains , Lycos Mail, Tripod, Zeeblio

Method(s) of Payment
Visa
MasterCard
Discover
American Express
PayPal
Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Lycos, Inc. has received 1.17 out of 5 stars based on 8 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.