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Description

GSN Games delivers social casino games and cash tournaments designed to fuel every player's inner winner. Founded in 1999, the company has evolved into one of the world's top game publishers and creators with game content on mobile, social and the Web. GSN Casino and Bingo Bash, both top 10 grossing iPad apps, make GSN Games the #4 social casino publisher. GSN.com, a top 10 games site, features casual, casino and cash games on the Web and mobile Web. For advertisers and brand marketers looking to reach an audience of 47 million highly engaged players, GSN Games also offers custom advertising solutions.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GSN Games meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for GSN Games include:

  • 90 complaint(s) filed against business

Factors that raised the rating for GSN Games include:

  • Length of time business has been operating
  • Response to 90 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews are not used in the calculation of the BBB Rating

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

90 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 14
Billing/Collection Issues 10
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 63
Total Closed Complaints 90

Customer Reviews Summary Read customer reviews

35 Customer Reviews on GSN Games
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 5
Negative Experience 24
Total Customer Reviews 35

Additional Information

BBB file opened: June 07, 2004 Business started: 07/27/1999 in MA Business started locally: 07/27/1999 Business incorporated 01/01/1999 in CA
Type of Entity

Corporation

Business Management
Mr. Larry Rodman, Manager, Player Services
Contact Information
Principal: Mr. Larry Rodman, Manager, Player Services
Number of Employees

450

Business Category

ONLINE SERVICES GAMES & GAME SUPPLIES Electronic Shopping (NAICS: 454111)

Method(s) of Payment
WorldWinner.com: Visa, MasterCard, PayPal
GSN.com: Visa, MasterCard, Discover, American Express, PayPal
Alternate Business Names
Game Show Network, LLC
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

GSN Games has received 3.41 out of 5 stars based on 35 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.