BBB Business Review
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Gazelle (www.gazelle.com) is the nation’s leading consumer electronics trade-in site, providing an easy, fast and safe way for consumers to get cash for their unwanted devices. Gazelle takes the risk and effort out of selling electronic gadgets online with benefits such as free shipping and packaging and comprehensive identity and data removal.
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A BBB Accredited Business since
BBB has determined that Gazelle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Gazelle include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 181 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||94|
|Total Closed Complaints||181|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||921|
Type of Entity
Business ManagementMs. Debra Fleig, VP Customer Care Mr. Matthew Curley, Manager of Customer Care
Number of Employees
ONLINE & INTERNET SHOPPING Electronic Shopping (NAICS: 454111)
Hours of Operation
|M||:||9:00 AM - 8:00 PM|
|T||:||9:00 AM - 8:00 PM|
|W||:||9:00 AM - 8:00 PM|
|Th||:||9:00 AM - 8:00 PM|
|F||:||9:00 AM - 8:00 PM|
|S||:||12:00 PM - 8:00 PM|
|Su||:||12:00 PM - 8:00 PM|
|Hours are for the availability of our customer service department.|
Alternate Business NamesGazelle, Inc.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview