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BBB Business Review Reliability Report for
Gazelle

A BBB Accredited business since 4/19/2007

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 100835
Business Name:
Gazelle
Second Rotation, Inc.
Business Address: 61 N Beacon Street Suite 3000
Boston, MA 02134
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Original Business Start Date: 2/1/2004
Type of Entity: Corporation
Incorporated: 2004 in MA
Principal:
Patricia Bertrand, Customer Service Manager
Customer Service Contact:
Patricia Bertrand, Customer Service Manager
Number of Employees: 35
Phone Number:
(877) 222-1742
Fax Number:
(781) 466-8009
Email Address:
customercare@secondrotation.com
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 4/19/2007
Type of Business:
ONLINE & INTERNET SHOPPING
Website Address:

http://www.gazelle.com
http://www.secondrotation.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A on a scale from A+ to F.

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Business Management

Ms. Patricia Bertrand , Customer Service Manager

BBB Accreditation

This business has been a BBB Accredited Business since April 2007. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 31 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 31 complaint(s) closed in the last 36 months, 14 were closed in the last 12 months.

These complaints concerned:

3 regarding Advertising Issues
5 regarding Contract Issues
6 regarding Customer Service Issues
1 regarding Delivery Issues
1 regarding Guarantee or Warranty Issues
8 regarding Refund or Exchange Issues
1 regarding Sales Practice Issues
6 regarding Service Issues

These complaints were closed as:

15 Administratively Closed
16 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Second Rotation, Inc. is an exciting new merchandizing company that delivers trade-in solutions to consumers.  The company states that consumers can trade-in their pre-owned lifestyle goods, such as digital cameras, laptop computers, and MP3 players, for on-the-spot value at convenient trading post locations. 

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 100835

Report as of: 11/22/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont