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Unum, through its insuring subsidiaries, provides income protection through a range of disability, life, health and retirement products and services to small and medium size employers, as well as individual disability products. Unum Life Insurance Company of America was established and incorporated in 1848 in the State of Maine, the firm employs approximately 7,200 people internationally. The company is licensed in all 50 states, the District of Columbia, Puerto Rico and Canada. The home office is located in Portland, ME where it employs approximately 3,500 people. In New England, the company has Sales Offices in Boston, MA and Portland, ME and Hartford, CT.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Unum Group include:
- 5 complaint(s) filed against business that were not resolved
Factors that raised the rating for Unum Group include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 64 complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||56|
|Total Closed Complaints||64|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Maine Department of Professional & Financial Regulation
35 State House Station , Augusta ME 04333
Phone Number: (207) 624-8500 or TTY: Maine relay 711
Fax Number: (207) 624-8690
The number is LHD241.
Type of Entity
Business ManagementMs. Deborah Jewett, Customer Relations Manager Ms. Susan Griffin, Assistant Vice President
Number of Employees
INSURANCE COMPANIES Insurance Agencies and Brokerages (NAICS: 524210)
Alternate Business NamesColonial Life & Accident Insurance Company First Unum Life Insurance Co. Provident Life & Accident Insurance Co. Unum UNUM Life Insurance Company of America
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview