BBB Business Review

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This business is not BBB accredited.

Unum Group

Additional Locations

Phone: (866) 679-3054 View Additional Phone Numbers 2211 Congress St, Portland, ME 04122 http://www.unumgroup.com/ View Additional Web Addresses


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Description

Unum, through its insuring subsidiaries, provides income protection through a range of disability, life, health and retirement products and services to small and medium size employers, as well as individual disability products. Unum Life Insurance Company of America was established and incorporated in 1848 in the State of Maine, the firm employs approximately 7,200 people internationally. The company is licensed in all 50 states, the District of Columbia, Puerto Rico and Canada. The home office is located in Portland, ME where it employs approximately 3,500 people. In New England, the company has Sales Offices in Boston, MA and Portland, ME and Hartford, CT.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Unum Group include:

  • 5 complaint(s) filed against business that were not resolved

Factors that raised the rating for Unum Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 64 complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

64 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 56
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Unum Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: August 17, 1990 Business started: 01/01/1848 in ME Business incorporated 04/27/1998 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine Department of Professional & Financial Regulation
35 State House Station , Augusta ME 04333
http://www.maine.gov/pfr/index.shtml
Phone Number: (207) 624-8500 or TTY: Maine relay 711
Fax Number: (207) 624-8690
The number is LHD241.

Type of Entity

Corporation

Business Management
Ms. Deborah Jewett, Customer Relations Manager Ms. Susan Griffin, Assistant Vice President
Contact Information
Customer Contact: Ms. Susan Griffin, Assistant Vice President
Principal: Ms. Deborah Jewett, Customer Relations Manager
Number of Employees

7,200

Business Category

INSURANCE COMPANIES Insurance Agencies and Brokerages (NAICS: 524210)

Alternate Business Names
Colonial Life & Accident Insurance Company First Unum Life Insurance Co. Provident Life & Accident Insurance Co. Unum UNUM Life Insurance Company of America
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Customer Review Rating plus BBB Rating Summary

Unum Group has received 3.45 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.