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BBB Business Review

BBB Accredited Business since 8/7/2009

Safety Insurance Company

Phone: (800) 951-2100 Fax: (617) 603-4919 View Additional Phone Numbers 20 Custom House Street, Boston, MA 02110 http://www.safetyinsurance.com Twitter Facebook Linkedin

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Description

Safety Insurance Company sells automobile, homeowner, fire, umbrella, and business owner insurance.

BBB Accreditation

A BBB Accredited Business since 8/7/2009

BBB has determined that Safety Insurance Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Safety Insurance Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

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Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 24
Total Closed Complaints 26

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See Trends in Complaints on Safety Insurance Company

Additional Information

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BBB file opened: June 15, 2004 Business started: 01/01/1979 in MA Business incorporated: 12/11/1979 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.state.ma.us/doi
Fax Number: 617-521-7575
The license number is 39454.

Type of Entity

Corporation

Business Management
Mr. David Brussard, President Mr. William J. Begley Jr., Vice President
Contact Information
Customer Contact: Mr. Dustin Hoffman, Litigation Assistant Principal: Mr. David Brussard, President Principal: Mr. William J. Begley Jr., Vice President
Number of Employees

588

Business Category

INSURANCE COMPANIES INSURANCE INSURANCE-COMMERCIAL INSURANCE-AUTOMOBILE INSURANCE-HOMEOWNERS INSURANCE-PROPERTY & CASUALTY

Hours of Operation
M: 8:15 AM - 4:30 PM
T: 8:15 AM - 4:30 PM
W: 8:15 AM - 4:30 PM
Th: 8:15 AM - 4:30 PM
F: 8:15 AM - 4:30 PM
Industry Tips
Health Insurance Homeowners Insurance Life Insurance Read Before You Sign Title Insurance
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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