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BBB Business Review

BBB Accredited Business since 8/2/1996

John Hancock Financial Services, Inc.

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Phone: (617) 572-6000 Fax: (617) 572-6015 197 Clarendon St # C6, Boston, MA 02116 http://www.jhancock.com

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Description

John Hancock Financial is the U.S. division of Manulife Financial Corporation, a leading Canadian-based financial services group operating in 22 countries and territories worldwide. John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States.

John Hancock offers a broad range of financial products and services, including life insurance, fixed and variable annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at www.johnhancock.com.

BBB Accreditation

A BBB Accredited Business since 8/2/1996

BBB has determined that John Hancock Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Customer Reviews Summary Read customer reviews

3 Customer Reviews on John Hancock Financial Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on John Hancock Financial Services, Inc.

Customer Complaints Summary Read complaint details

48 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 37
Total Closed Complaints 48

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against John Hancock Financial Services, Inc.
See Trends in Complaints on John Hancock Financial Services, Inc.

Additional Information

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BBB file opened: August 02, 1996 Business started: 01/01/1862 in MA Business incorporated: 01/01/1862 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.state.ma.us/doi
Fax Number: 617-521-7575

Type of Entity

Corporation

Business Management
Mr. Brooks E. Tingle, Senior Vice President Ms. Mary Quinn, Consultant/complaint handler
Contact Information
Principal: Mr. Brooks E. Tingle, Senior Vice President
Number of Employees

5,944

Business Category

INSURANCE COMPANIES

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