BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
John Hancock Financial is the U.S. division of Manulife Financial Corporation, a leading Canadian-based financial services group operating in 22 countries and territories worldwide. John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States.
John Hancock offers a broad range of financial products and services, including life insurance, fixed and variable annuities, fixed products, mutual funds, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at www.johnhancock.com.
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A BBB Accredited Business since
BBB has determined that John Hancock Financial Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for John Hancock Financial Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 91 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||71|
|Total Closed Complaints||91|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
The license number is 1890653.
U.S. Securities and Exchange Commission
100 F Street, NE, Washington DC 20549
Phone Number: 202-942-8088
Fax Number: 202-772-9295
The license number is IARD/CRD Number: 145508.
Type of Entity
Business ManagementMr. Daniel Bradley, Director
Number of Employees
INSURANCE COMPANIES FINANCIAL SERVICES Insurance Agencies and Brokerages (NAICS: 524210)
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview