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BBB Business Review

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BBB Accredited Business since

Arbella Insurance Group

Additional Locations

Phone: (617) 328-2800 Fax: (617) 328-2156 1100 Crown Colony Drive, Quincy, MA 02269 http://www.arbella.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Arbella Insurance Group is a regional property and casualty insurance company providing business and personal insurance in Massachusetts and business insurance in Rhode Island. Arbella Insurance is ready to help you with expert advice and guidance in choosing your personal or commercial insurance coverage.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arbella Insurance Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Arbella Insurance Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 11
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 25

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Arbella Insurance Group
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 7

Additional Information

BBB file opened: March 07, 1989 Business started: 01/01/1988 in MA Business incorporated: 12/13/2004 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.mass.gov/ocabr/government/oca-agencies/doi-lp/
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
doicss.mailbox@state.ma.us
The number is 1902731.

Type of Entity

Corporation

Business Management
Mr. John F. Donohue, CEO
Contact Information
Principal: Mr. John F. Donohue, CEO
Number of Employees

800

Business Category

INSURANCE COMPANIES INSURANCE-PROPERTY & CASUALTY INSURANCE-HOMEOWNERS INSURANCE-COMMERCIAL INSURANCE-BUSINESS INSURANCE-AUTOMOBILE Insurance Agencies and Brokerages (NAICS: 524210)

Service Area
Arbella Insurance Group provides their services in CONNECTICUT , MASSACHUSETTS , NEW HAMPSHIRE & RHODE ISLAND.

Alternate Business Names
Arbella Indemnity Insurance Company Arbella Mutual Insurance Company Arbella Protection Insurance Company
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

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Customer Review Rating plus BBB Rating Summary

Arbella Insurance Group has received 4.49 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.