BBB Business Review

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This business is not BBB accredited.

Homesite Group Incorporated

Phone: (800) 466-3748 Fax: (617) 832-1485 1 Federal St Fl 4, Boston, MA 02110 View Additional Email Addresses http://www.homesite.com


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Description

Homesite Insurance Company was founded in 1997 and provides homeowners, renters and condominium insurance nationwide . Homesite Group Incorporated has nine national property and casualty insurance company subsidiaries.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Homesite Group Incorporated include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 127 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

127 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 37
Delivery Issues 1
Guarantee/Warranty Issues 8
Problems with Product/Service 75
Total Closed Complaints 127

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Homesite Group Incorporated
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 23
Total Customer Reviews 24

Additional Information

BBB file opened: February 01, 2006 Business started: 04/02/1997 in DE Business started locally: 12/31/1998 Business incorporated 04/02/1997 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
http://www.mass.gov/ocabr/government/oca-agencies/doi-lp/
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
doicss.mailbox@state.ma.us

Type of Entity

Corporation

Business Management
Mr. Jared Windle, Manager Mr. Fabian J Fondriest, Director , CEO and President Ms. Lauren Johnson, Exec
Contact Information
Customer Contact: Ms. Lauren Johnson, Exec
Principal: Mr. Jared Windle, Manager
Number of Employees

900

Business Category

INSURANCE-HOMEOWNERS Direct Property and Casualty Insurance Carriers (NAICS: 524126)

Alternate Business Names
21st Century Homeowners Insurance AIG Homeowners Insurance Homeside Insurance Company of California Homesite Indemnity Company Homesite Insurance Company Homesite Insurance Company of Florida Homesite Insurance Company of Georgia Homesite Insurance Company of Illinois Homesite Insurance Company of New York Homesite Insurance Company of the Midwest Homesite Lloyd's of Texas Progressive Homeowners Insurance
Industry Tips
Finding an Insurance Company - 5 Tips - Video Homeowners Insurance Insurance Companies Tips for Title Insurance Tips for Title Insurance - 5 Tips - Video Tips for Title Insurance Part II - 5 Tips - Video Tips for Title Insurance Part III - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Homesite Group Incorporated has received 3.74 out of 5 stars based on 24 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.