BBB Business Review
This Business is not BBB accredited
Phone: (617) 886-1000 Fax: (617) 886-1199 465 Medford Street, Boston, MA 02129
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Delta Dental of Massachusetts is a carrier of pre-paid group dental benefits in Massachusetts involving the underwriting, marketing, product design and administration of prepaid benefits to companies and groups of individuals.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Delta Dental of Massachusetts include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 32 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||22|
|Total Closed Complaints||32|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Division of Insurance
1000 Washington Street Suite 810, Boston MA 02118-2208
Phone Number: (877)-563-4467 or (617) 521-7794 or (617) 521-7490 (TTD/TDD)
Fax Number: 617-753-6830
Type of Entity
Business ManagementMs. Susan Mattson , Manager of Complaints, Grievances & Appeals
Number of Employees
Industry TipsFinding an Insurance Company - 5 Tips - Video Health Insurance Homeowners Insurance Insurance Companies Life Insurance Tips for Title Insurance Tips for Title Insurance - 5 Tips - Video Tips for Title Insurance Part II - 5 Tips - Video Tips for Title Insurance Part III - 5 Tips - Video
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview