BBB Business Review
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Vistaprint manufactures and personalizes various items including business cards, magnets, stamps, lawn signs, posters, T-shirts, invitations, and more.
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A BBB Accredited Business since
BBB has determined that Vistaprint meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vistaprint include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 308 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||111|
|Total Closed Complaints||308|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||133|
Type of Entity
Business ManagementMs. Kaitlin Ambrogio, Public Relations Manager
Number of Employees
IMAGE & GRAPHICS PRINTING E-COMMERCE DECALS BANNERS PRINTERS RUBBER STAMPS PROMOTIONAL PRODUCTS POSTERS INVITATIONS & ANNOUNCEMENTS Advertising Material Distribution Services (NAICS: 541870)
Products & Services
Vistaprint offers the following product(s): Announcements, Banners, Brochures, Bumper Stickers - Oval, Business Card Holder , Calendars , Car Door Magnets, Checks , Clear Adhesive Hangers, Envelopes , Flip Books , Flyers, Folded Business Cards, Folders, Gift Certificates, Gift Tags, Hats, Holiday Flat Cards, Holiday Folded Calendar Cards, Holiday Folded Cards, Holiday Postcards , Invitations , Keychains, Lawn Signs , Letterhead, Loyalty Cards, Luggage Tags, Mailing Labels, Mouse Pads, Mugs, Multi Purpose Labels, Name Tags, Note Cards, Notebooks, Ornaments, Pens, Photo Books , Postcards , Posters, Rack Cards, Rubber Stamps, Sticky Notes, Tote Bags , T-Shirts - Ladies, Wallet Calendars
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states they are committed to customer satisfaction. They will reprint or refund the cost of any product that fails to meet our customers quality expectations. The business states they guarantee that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Support within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Support within thirty days from the date it was promised to arrive.
Alternate Business NamesVistaprint N.V. Vistaprint USA, Inc.
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview