Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Cimpress USA, Incorporated has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCimpress USA, Incorporated

            Graphic Printing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            275 Wyman Avenue

            Waltham, MA 02451-1200

            Get Directions
            Visit Website
            (866) 614-8004

            Customer Reviews

            1.48/5

            Average of 25 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            65 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Vistaprint, a division of Cimpress USA, manufactures and personalizes various items including business cards, magnets, stamps, lawn signs, posters, T-shirts, invitations, and more.

            Products & Services

            Lawn Signs , Letterhead, Loyalty Cards, Luggage Tags, Mailing Labels, Mouse Pads, Mugs, Multi Purpose Labels, Name Tags, Note Cards, Notebooks, Ornaments, Pens, Postcards , Posters, Rack Cards, Rubber Stamps, Sticky Notes, Tote Bags , T-Shirts - Ladies, Wallet Calendars, Keychains, Invitations , Holiday Postcards , Holiday Folded Cards, Holiday Folded Calendar Cards, Holiday Flat Cards, Hats, Gift Tags, Gift Certificates, Folders, Folded Business Cards, Flyers, Flip Books , Envelopes , Clear Adhesive Hangers, Checks , Car Door Magnets, Calendars , Business Card Holder , Bumper Stickers - Oval, Brochures, Banners, Announcements, Photo Books

            Business Details

            This is a multi-location business.

            Find a Location

            Cimpress USA, Incorporated has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              275 Wyman Avenue, Waltham, MA 02451-1200
              BBB File Opened:
              11/20/2001
              Years in Business:
              29
              Business Started:
              1/1/1995
              Business Incorporated:
              1/27/2000
              Type of Entity:
              Corporation
              Number of Employees:
              50000
              Alternate Business Name
              • Vistaprint N.V.
              • Vistaprint
              Business Management
              • Ms. Sarah Nunes, Director
              • Mr. Brian Colella, Controller
              Contact Information

              Customer Contact

              • Ms. Sarah Nunes, Director
              • Mr. Brian Colella, Controller
              Additional Contact Information
              Read More Business Details and See Alerts

              Customer Complaints

              65 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I contacted this company because my website was through this company but was told to contact another person because my website is with vistaprint and some one else. I call several times trying to get help with my domain connection that I pay for every month ***** a customer service repeated ask me what part of what i told you that you dont understand I requested to speak to a new rep and told him he was being recorded on the way he was talking to me he continue to debate back and fourth and never helped me and hung up in my face. Before he hung up I once again ask to speak to a manger or CEO He refuse to give me his last name he hung up in my face. My website domain is still not connected and this is my business website
              Read More
              Read 64 More Complaints

              Customer Reviews

              25 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Laurie V

              04/18/2024

              I have always been so impressed with Vistaprint, from their professional, high-quality printing to their incredible customer service! Check out the photos of my gorgeous business cards that they just printed. (You can see it on ConsumerAffairs.com since I am unable to attach photos here.) I created the logo using their free, easy design process. There was an endless amount of options and easy ways to alter them. For business card designs or anything else such as invitations, they have tons of quick templates, or you can create every detail yourself precisely the way you want it. There is no extra charge for adding images, and photos are printed with exact colors and definition. Its also so cool to see all of the gifts and products to order with your design and how reasonable they are! Im personally checking out stickers to seal my baked goods, aprons, T-shirts, and more for my ******* channel. Definitely trust Vistaprint to do an awesome job, and for business cards, my pro tip is to go with the glossy card-stock.
              Read 24 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.