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Description

Vistaprint manufactures and personalizes various items including business cards, magnets, stamps, lawn signs, posters, T-shirts, invitations, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cimpress USA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cimpress USA, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 246 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Reviews  are not used in the calculation of the BBB Rating.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

246 complaints closed with BBB in last 3 years | 47 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 72
Billing/Collection Issues 43
Delivery Issues 34
Guarantee/Warranty Issues 7
Problems with Product/Service 90
Total Closed Complaints 246

Customer Reviews Summary Read customer reviews

130 Customer Reviews on Cimpress USA, Inc.
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 3
Negative Experience 94
Total Customer Reviews 130

Additional Information

BBB file opened: November 20, 2001 Business started: 01/01/1995 in MA Business incorporated: 01/27/2000 in DE
Type of Entity

Corporation

Ticker Symbol

VPRT

Business Management
Ms. Kaitlin Ambrogio, Public Relations Manager
Contact Information
Principal: Ms. Kaitlin Ambrogio, Public Relations Manager
Number of Employees

4,600

Business Category

IMAGE & GRAPHICS PRINTING E-COMMERCE DECALS BANNERS PRINTERS CHECKS-PRINTING RUBBER STAMPS PROMOTIONAL PRODUCTS POSTERS INVITATIONS & ANNOUNCEMENTS Advertising Material Distribution Services (NAICS: 541870)

Products & Services

Cimpress USA, Inc. offers the following product(s): Announcements, Banners, Brochures, Bumper Stickers - Oval, Business Card Holder , Calendars , Car Door Magnets, Checks , Clear Adhesive Hangers, Envelopes , Flip Books , Flyers, Folded Business Cards, Folders, Gift Certificates, Gift Tags, Hats, Holiday Flat Cards, Holiday Folded Calendar Cards, Holiday Folded Cards, Holiday Postcards , Invitations , Keychains, Lawn Signs , Letterhead, Loyalty Cards, Luggage Tags, Mailing Labels, Mouse Pads, Mugs, Multi Purpose Labels, Name Tags, Note Cards, Notebooks, Ornaments, Pens, Photo Books , Postcards , Posters, Rack Cards, Rubber Stamps, Sticky Notes, Tote Bags , T-Shirts - Ladies, Wallet Calendars

Method(s) of Payment
Visa
MasterCard
American Express
Discover Card
Check
Refund and Exchange Policy
The business states they are committed to customer satisfaction. They will reprint or refund the cost of any product that fails to meet our customers quality expectations. The business states they guarantee that you will be satisfied with the quality of our products. If you are not satisfied with any product, please contact Customer Support within 30 days of receiving your order. If you have not received your order by the time it was promised, please contact Customer Support within thirty days from the date it was promised to arrive.
Alternate Business Names
Vistaprint Vistaprint N.V.
BBB Program Participation

BBB Community Patrons
BBB Community Patrons are like-minded businesses that see ethics as the key factor in creating a stronger, healthier business community.

BBB Community Patrons' additional financial support enables BBB to pursue distinctive, mission-based programs focused on ethics that would not be possible if not for the generous backing from BBB Community Patron Sponsors.

Industry Tips
Finding a Reliable Printing Business - 5 Tips - Video Five Steps to Building an E-Commerce Site - Video Five Steps to Building an E-Commerce Site for Your Small Business Printers

Customer Review Rating plus BBB Rating Summary

Cimpress USA, Inc. has received 4.56 out of 5 stars based on 130 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.