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BBB Business Review

BBB Accredited Business since 11/30/2007

Identity Force

Phone: (508) 788-9400 40 Speen Street Suite 403, Framingham, MA 01701 memberservices@identityforce.com http://www.identityforce.com Twitter

Description

Identity Force protects provides affordable,scalable solutions that enable organizations to provide valuable identity theft and privacy protection to consumers, members, and employees. Solutions are tailored to meet your needs: Generate Incremental Revenue Build Loyalty Drive Employee Productivity and Retention Identity Force RAPID RESPONSE provides identity theft solutions for business and government organizations that suffer security breaches.
Identity Force also provides privacy and credit products thru direct to consumer channels and affiliate relationships.

BBB Accreditation

A BBB Accredited Business since 11/30/2007

BBB has determined that Identity Force meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Identity Force include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 21 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Reviews Summary Read customer reviews

1 Customer Review on Identity Force
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Identity Force

Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 13
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 21

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Identity Force
See Trends in Complaints on Identity Force

Additional Information

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BBB file opened: November 30, 2007 Business started: 10/01/1978 in MA Business incorporated: 10/30/1978 in MA
Type of Entity

Government

Business Management
Mr. Steven Bearak, CEO Ms. Judith Leary , President
Contact Information
Complaint Contact: Ms. Judith Leary , President
Number of Employees

7

Business Category

IDENTITY THEFT PROTECTION & PREVENTION SERVICES IDENTIFICATION EQUIPMENT & SUPPLIES CONSUMERS COOPERATIVE ORGANIZATIONS BUSINESS SUPPORT SERVICES BUSINESS CONSULTANTS BUSINESS & TRADE ORGANIZATIONS

Products & Services

Identity Force sells the following brand(s): Identity Force, Identity Force Gold, National Privacy Center, SaferPrivacy, SmarterPrivacy

Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
MasterCard
Visa
American Express
Discover
Corporate Checks
Alternate Business Names
Bearak Reports, Inc.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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