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Identity Force protects provides affordable,scalable solutions that enable organizations to provide valuable identity theft and privacy protection to consumers, members, and employees. Solutions are tailored to meet your needs: Generate Incremental Revenue Build Loyalty Drive Employee Productivity and Retention Identity Force RAPID RESPONSE provides identity theft solutions for business and government organizations that suffer security breaches. Identity Force also provides privacy and credit products thru direct to consumer channels and affiliate relationships.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Identity Force meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Identity Force include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Identity Force
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 10

Additional Information

BBB file opened: November 30, 2007 Business started: 10/01/1978 in MA Business incorporated 10/30/1978 in MA
Type of Entity

S Corporation

Business Management
Mr. Steven Bearak, CEO Ms. Judith Leary , President
Contact Information
Principal: Mr. Steven Bearak, CEO
Customer Contact: Ms. Judith Leary , President
Number of Employees


Business Category


Products & Services

Identity Force sells the following brand(s): Identity Force, Identity Force Gold, National Privacy Center, SaferPrivacy, SmarterPrivacy

Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment
American Express
Corporate Checks
Service Area
Identity Force provides their services in FRAMINGHAM, MA.
Alternate Business Names
Bearak Reports, Inc.
Industry Tips
Customer Service Does Your Business Plan Have ADD? Does Your Business Plan Have ADD? - Video FTC Privacy Rules - What You Need to Know FTC Privacy Rules - What You Need to Know - Video Helping Customers Find You Hiring a Business Consultant Identity Fraud Increase Sales Without Spending a lot of Money Increase Sales Without Spending a lot of Money - Video Refunds, Exchanges and Returns: Customer Service

Customer Review Rating plus BBB Rating Summary

Identity Force has received 4.54 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.