BBB Business Review

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This business is not BBB accredited.

Inn at 359 Main

Phone: (508) 945-9232 Fax: (508) 945-3769 View Additional Phone Numbers 359 Main Street, Chatham, MA 02633 http://www.cranberryinn.com


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Description

The Cranberry Inn is an historic Cape Cod landmark since 1830, located in the Chatham. Featuring 18 guest rooms decorated with antique and reproduction furnishings. Each room includes a private bath, hair dryer, telephone, cable television, air conditioning and WIFI. Larger rooms include fireplaces, wet bars, mini-fridge & private balconies. All rates include full breakfast and afternoon tea. Gift certificates and function capabilities. Special rates and discounts available. Online Brochure.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Inn at 359 Main include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Inn at 359 Main
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 06, 2011 Business started: 01/06/1999 in MA Business incorporated 11/17/1998 in MA
Type of Entity

Corporation

Business Management
Mr. Bill Deford, Owner & Innkeeper Mr. Jeffrey Wilson, Business Manager Ms. Lise Wilson, Reservation Manager
Contact Information
Principal: Mr. Bill Deford, Owner & Innkeeper
Number of Employees

5

Business Category

INN GIFT CERTIFICATES TEA ROOMS RESTAURANTS - BREAKFAST FUNCTION ROOMS BED & BREAKFAST ACCOMMODATIONS

Method(s) of Payment
Visa
Mastercard
American Express
Discover
Service Area
Eastern MA, RI, ME, VT
Alternate Business Names
KGB, Inc. The Cranberry Inn
Industry Tips
Restaurants Travel Agencies
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.