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BBB Accredited Business since

Moonworks

Phone: (800) 975-6666 View Additional Phone Numbers 1137 Park East Dr, Woonsocket, RI 02895 http://www.moonworkshome.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Moonworks supplies and installs home improvement products designed with your comfort and protection in mind.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Moonworks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Moonworks include:

  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Moonworks
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 2
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: January 27, 1998 Business started: 01/01/1993 in RI Business incorporated 10/26/1994 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 119535.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.state.ri.us/contact/index.php
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 32466.

Type of Entity

Corporation

Business Management
Mr. James Moon, President Mrs. Rebecca Morales, Vice President
Contact Information
Customer Contact: Ms. Rebecca McKinnon, Events Manager
Principal: Mr. James Moon, President
Principal: Mrs. Rebecca Morales, Vice President
Number of Employees

40

Business Category

HOME IMPROVEMENTS SOLAR ENERGY EQUIPMENT & SYSTEMS-DEALERS ROOFING CONTRACTORS GUTTERS & DOWNSPOUTS DOORS ENERGY MANAGEMENT & CONSERVATION CONSULTANTS ENERGY CONSERVATION PRODUCTS & SERVICES ENERGY AUDITS INSULATION CONTRACTOR - SPRAY FOAM GUTTER LEAF GUARDS CONTRACTORS - GUTTERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Moonworks sells the following brand(s): Dr. Energy Saver Home Services, EcoView Windows, GAF Roofing: Master Elite Contractor, Gutter Helmet Gutter Protection, Ice Defense: Ice Dam Protection, Mastic Siding

Moonworks offers the following product(s): Gutters & Gutter Protection, Home Energy Audits & Evaluations, Ice Dam Protection System, Lifetime Roofing Systems, Vinyl Siding, Windows & Doors

Hours of Operation
M: 8:00 AM - 8:00 PM
T: 8:00 AM - 8:00 PM
W: 8:00 AM - 8:00 PM
Th: 8:00 AM - 8:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Discover
Debit Card
Service Area
Moonworks provides their services in CONNECTICUT , MASSACHUSETTS , NEW HAMPSHIRE & RHODE ISLAND.
Alternate Business Names
Gutter Helmet Moon Associates Inc.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Moonworks has received 3.64 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.