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Eastern Massachusetts, Maine, Rhode Island and Vermont

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BBB Accredited Business since

Moonworks

Phone: (800) 975-6666 View Additional Phone Numbers 1137 Park East Dr, Woonsocket, RI 02895 http://www.moonworkshome.com View Additional Web Addresses

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Description

Moonworks supplies and installs home improvement products designed with your comfort and protection in mind.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Moonworks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Moonworks include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Moonworks
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

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BBB file opened: January 27, 1998 Business started: 01/01/1993 in RI Business incorporated: 10/26/1994 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 119535.

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 32466.

Type of Entity

Corporation

Business Management
Mr. James Moon, President Mrs. Rebecca Morales, Vice President
Contact Information
Customer Contact: Ms. Rebecca McKinnon, Events Manager
Principal: Mr. James Moon, President
Principal: Mrs. Rebecca Morales, Vice President
Number of Employees

40

Business Category

HOME IMPROVEMENTS SOLAR ENERGY EQUIPMENT & SYSTEMS-DEALERS SIDING CONTRACTORS ROOFING CONTRACTORS WINDOWS-INSTALLATION & SALES GUTTERS & DOWNSPOUTS DOORS ENERGY MANAGEMENT & CONSERVATION CONSULTANTS ENERGY CONSERVATION PRODUCTS & SERVICES WINDOWS-REPLACEMENT ENERGY AUDITS INSULATION CONTRACTOR - SPRAY FOAM GUTTER LEAF GUARDS CONTRACTORS - GUTTERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Moonworks sells the following brand(s): Dr. Energy Saver Home Services, EcoView Windows, GAF Roofing: Master Elite Contractor, Gutter Helmet Gutter Protection, Ice Defense: Ice Dam Protection, Mastic Siding

Moonworks offers the following product(s): Gutters & Gutter Protection, Home Energy Audits & Evaluations, Ice Dam Protection System, Lifetime Roofing Systems, Vinyl Siding, Windows & Doors

Hours of Operation
M: 8:00 AM - 8:00 PM
T: 8:00 AM - 8:00 PM
W: 8:00 AM - 8:00 PM
Th: 8:00 AM - 8:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
Method(s) of Payment
Cash
Personal Check
Business Check
Cashiers Check
Money Order
MasterCard
Visa
Discover
Debit Card
Alternate Business Names
Gutter Helmet Moon Associates Inc.
Industry Tips
27 Questions For Home Owners Finding a Reliable General Contractor - 5 Tips - Video Handyman Services Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Hiring an Insulation Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Remodeling & Renovation Contractors Solar Panels Solar Panels - 5 Tips - Video Windows

Customer Review Rating plus BBB Rating Summary

Moonworks has received 3.92 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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