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Green Energy Home Improvement

Phone: (781) 898-9513 132 Charles Street, Newton, MA 02458 http://www.ge-hi.com

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Description

Alumabilt, Inc., The Home Improvement Store, is a general home improvement contracting company. The company provides vinyl siding roofing, insulation services, replacement window installations, storm windows and doors and kitchen cabinet refacing. The company was established in 1959 and incorporated in Massachsuetts in 1965. The company employs 48 people. Ms. Susan Harzbecker is the Sales & Marketing Liason of the company, Mr. Edward J. Colwell is the Treasurer and Mr. James Hartley is the President. Any questions or problems may be directed to the attention of Mr. Hartley.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Green Energy Home Improvement include:

  • 20 complaints filed against business
  • Failure to respond to 6 complaints filed against business
  • 1 complaint filed against business that was not resolved

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 2
Guarantee/Warranty Issues 3
Problems with Product/Service 14
Total Closed Complaints 20

Additional Complaint Information

According to BBB files this business has a pattern of complaint concerning repair issues, refund exchange issues, and customer service issues. Consumers state that this business comes out to do an estimate and the consumer puts down a deposit and signs a contract with this company. Consumers state that in many cases the business does not come out to complete the work as stated in the contract and consumers state that they have a difficult time contacting anyone from the company. Consumers also state that in many cases they decide not to use this company after paying the deposit and even though they cancel within the refund period there is an excessive delay in getting their deposit back.

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Green Energy Home Improvement
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4

Additional Information

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BBB file opened: August 29, 1966 Business started: 01/01/1959 in MA Business incorporated: 01/01/1965 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8700
Fax Number: (617) 973-8799
consumer@state.ma.us

Type of Entity

Corporation

Business Management
Ms. Susan Hartzbecker, Marketing & Sales
Contact Information
Principal: Ms. Susan Hartzbecker, Marketing & Sales
Number of Employees

35

Business Category

HOME IMPROVEMENTS DOORS WINDOWS-INSTALLATION & SALES SIDING CONTRACTORS ROOFING CONTRACTORS

Alternate Business Names
Hartwell Exteriors
Industry Tips
27 Questions For Home Owners Handyman Services Hiring a Contractor Hiring a Roofer Hiring a Roofer - 5 Tips - Video Hiring a Siding Contractor Home Improvement Home Improvement Projects - 5 Tips - Video Read Before You Sign Windows
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The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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