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BBB Business Review

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BBB Accredited Business since

Pine Tree Home Health Care, Inc.

Additional Locations

Phone: (207) 926-6190 Fax: (207) 926-6191 View Additional Phone Numbers 21 Upper Village Rd, New Gloucester, ME 04260 http://www.pinetreehomehealth.com/


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Description

Pine Tree Home Health Care, Inc. also doing business as Personal Touch Home Care is a home health care service provider. The business specializes in home care services to adults with Alzheimer's and dementia, as well as physical limitations. The company's services include: bathing, dressing, preparing and helping with meals, household chores, companionship, reminding clients to take medication (no administration of medication), respite services for primary caregivers,  personal shopping, and other non-medical personal care services. In addition, they offer overnight care.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pine Tree Home Health Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pine Tree Home Health Care, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pine Tree Home Health Care, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 26, 2012 Business started: 12/02/2002 in ME Business incorporated 12/02/2002 in ME
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine State Board of Nursing
161 Capitol St., 158 State House Station, Augusta ME 04333-0158
http://www.maine.gov/boardofnursing
Phone Number: 207-287-1133
Fax Number: 207-287-1149
The number is RN16732.

Type of Entity

Corporation

Business Management
Ms. Lenora Conger, President
Contact Information
Principal: Ms. Lenora Conger, President
Number of Employees

37

Business Category

HOME HEALTH SERVICES HEALTH SERVICE SHOPPING SVCS.-PERSONAL LONG TERM ELDER CARE SENIOR/ELDER CARE HEALTH CARE SERVICES-CARE GIVERS EMPLOYMENT AGENCIES-HEALTH CARE HEALTH CARE - PLACEMENT HEALTH CARE - STAFFING SENIOR HOME CARE PRIVATE HEALTH SERVICES PLANS HEALTH CARE CONSULTANTS Home Health Care Services (NAICS: 621610)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Services available 24/7
Method(s) of Payment
Personal Check
Long Term Care Insurance
Medicaid or Mainecare
Veterans Administration
Catholic Charities of Maine
Elder Independence of Maine 
Service Area
Pine Tree Home Health Care, Inc. provides their services in MAINE.
Alternate Business Names
Personal Touch Home Care
Industry Tips
Department Stores Online Shopping Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.