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BBB Accredited Business since

Pro-Tech Refrigeration LLC

Phone: (207) 777-5600 235 N River Road, Auburn, ME 04210 View Additional Email Addresses

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Serving Auburn, Lewiston and the surrounding communities in Maine, Pro-Tech specializes in heating, cooling, on demand water heaters, commercial refrigeration, gas fireplaces, natural gas and propane needs.  A factory authorized Bryant dealer, Pro-Tech is proud to install the best available equipment and our well trained technicians are qualified to service and repair all makes and models of HVACR equipment.  Contact us today to discuss your home or business indoor air quality comfort needs!  We are available 24/7 for emergency service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pro-Tech Refrigeration LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pro-Tech Refrigeration LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Pro-Tech Refrigeration LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 2013 Business started: 06/30/2011 in ME Business incorporated 06/30/2011 in ME
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maine Office of Licensing & Registration
76 Northern Avenue, Gardiner ME 04333
Phone Number: 207-624-8603 or TTY for hearing impaired: 888-577-6690/ TTY Maine Relawy 711
Fax Number: 207-624-8637

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jason Boyd, Co-Owner Ms. Jennifer Boyd, Executive Secretary Mr. Patrick McDonald, Co-Owner
Contact Information
Principal: Mr. Jason Boyd, Co-Owner
Principal: Ms. Jennifer Boyd, Executive Secretary
Number of Employees


Business Category


Products & Services

Pro-Tech Refrigeration LLC sells the following brand(s): Bryant, Carrier, Empire, Fujitsu, Mitsubishi, Payne, Rinnai, Trane, York

Pro-Tech Refrigeration LLC offers the following product(s): Air Cleaners, Air Conditioners, Boilers, Carbon Monoxide Detectors, Commercial Refrigerators & Freezers, Duct Free Systems, Fan Coils, Garage Heaters, Gas Fireplaces, Gas Furnaces, Heat Pumps, Humidifiers, Hybrid Heat, Packaged Units, Standby Power Generators, Thermostats, UV Lights, Ventilators, Water Heaters, Zoning Controls

Hours of Operation
M: 7:30 AM - 4:00 PM
T: 7:30 AM - 4:00 PM
W: 7:30 AM - 4:00 PM
Th: 7:30 AM - 4:00 PM
F: 7:30 AM - 4:00 PM
S: Closed
Su: Closed
Service: 12:00 AM - 12:00 AM
24/7 Emergency Service
Method(s) of Payment



Credit Card

Service Area
Pro-Tech Refrigeration LLC provides their services in MAINE.
Alternate Business Names
Pro-Tech Refrigeration
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling

Customer Review Rating plus BBB Rating Summary

Pro-Tech Refrigeration LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.