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BBB Accredited Business since

N.E.T.R., LLC

Phone: (781) 933-6387 Fax: (781) 933-3792 85 Flagship Dr, North Andover, MA 01845 http://www.netrinc.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

N.E.T.R., LLC specializes in commercial and residential heating and air conditioning. The business services include installation and repair of ductless heating & air conditioning systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that N.E.T.R., LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for N.E.T.R., LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

19 Customer Reviews on N.E.T.R., LLC
Customer Experience Total Customer Reviews
Positive Experience 19
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 19

Additional Information

BBB file opened: March 13, 2006 Business started: 01/01/1989 in MA Business incorporated 04/12/1991 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RC-127762.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eopss/
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RT-016020.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael A. Cappuccio, Owner Ms. Eleni Moularas, Sales Coordinator
Contact Information
Principal: Mr. Michael A. Cappuccio, Owner
Principal: Ms. Eleni Moularas, Sales Coordinator
Number of Employees

38

Business Category

HEATING CONTRACTORS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING CONTRACTORS RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE REFRIGERATION EQUIPMENT-COMMERCIAL REFRIGERATION EQUIPMENT COMMERCIAL-SERVICING All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

N.E.T.R., LLC sells the following brand(s): Daikin

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Method(s) of Payment

Visa

MasterCard

Discover

Cash

Check

Service Area
N.E.T.R., LLC provides their services in MIDDLESEX County MA.
Alternate Business Names
New England Transport Refrigeration
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling

Customer Review Rating plus BBB Rating Summary

N.E.T.R., LLC has received 5 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.