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BBB Accredited Business since

Cooling Unlimited, Inc.

Phone: (888) 852-2665 Fax: (781) 942-3800 565 Main St, Reading, MA 01867 http://www.coolingunlimited.com

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Description

Cooling Unlimited, Inc. specializes in sales, service, installation, and 24 hour 7 days a week Emergency Response Services to residential, commercial, and new construction customers. Services include service and repair of all makes and models, financing programs, extended warranties, service plans, and preventative maintenance agreements.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cooling Unlimited, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cooling Unlimited, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Cooling Unlimited, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 21, 1999 Business started: 01/01/1985 in MA Business incorporated: 01/01/1986 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is BU-029591.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is PJ-030058.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The license number is RT-012726.

Type of Entity

Corporation

Business Management
Mr. Dennis J. Frazier, President Ms. Meghan Frazier, Marketing Director
Contact Information
Principal: Mr. Dennis J. Frazier, President
Customer Contact: Ms. Meghan Frazier, Marketing Director
Number of Employees

25

Business Category

HEATING CONTRACTORS GAS FITTERS AIR CONDITIONING CONTRACTORS HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS WATER HEATERS-DEALERS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CLEANING & PURIFYING EQUIPMENT AIR CONDITIONING SYSTEMS-CLEANING FURNACES-HEATING BOILERS-REPAIRING & CLEANING DUCT & DUCT FITTINGS HEAT PUMPS VENTILATING CONTRACTORS GEOTHERMAL HEATING & COOLING AIR QUALITY TESTING WATER HEATERS-REPAIRING SOLAR ENERGY SYSTEM DESIGN & INSTALLATION HEAT EXCHANGERS AIR CONDITIONING REPAIR FURNACE SALES & SERVICE BATHROOM REMODELING PLUMBING, DRAIN & SEWER CLEANING BATHTUBS & SINKS-REPAIRING & REFINISHING RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE KITCHEN & BATH - DESIGN & REMODELING PLUMBING - RENOVATION & REPAIR PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL PIPE FITTINGS OIL BURNERS-SERVICING All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Cooling Unlimited, Inc. sells the following brand(s): American Standard, Aprilaire, Bryant, Burnham, Carrier, Lennox, Lochinvar, Unico

Cooling Unlimited, Inc. offers the following product(s): Air Handlers, Boilers, Coils, Condensers, Furnaces, Heat Pumps, Water Heaters

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
Service Area
Cooling Unlimited, Inc. provides their services in MASSACHUSETTS & NEW HAMPSHIRE.
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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