Find us on Google+

BBB Business Review

Text Sizesmall medium large


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Central Cooling & Heating Inc. is a heating and air conditioning contractor. The company was established in 1966 and incorporated in 1976 in Massachusetts. The company employs 83 people. Mr. Edward Pollack is the President of the company, Mr. Douglas Hamilton, Jr. is the Vice President and Mr. Darren Hamilton is the Secretary. Any questions or problems should be directed to the attention of Mr. Pollack.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Central Cooling & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Central Cooling & Heating, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

34 Customer Reviews on Central Cooling & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 31
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 34

Additional Information

BBB file opened: June 03, 1985 Business started: 01/01/1966 in MA Business incorporated 05/17/1976 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 1236.

Type of Entity

Corporation

Business Management
Mr. Darren Hamilton, Owner
Contact Information
Principal: Mr. Darren Hamilton, Owner
Number of Employees

83

Business Category

HEATING CONTRACTORS HVAC HEATING SPECIALTIES HEAT PUMPS AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING CONTRACTORS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Central Cooling & Heating, Inc. sells the following brand(s): Carrier, Viessmann

Central Cooling & Heating, Inc. offers the following product(s): Air conditioners, Boilers, Furnaces, Water heaters

Service Area
Central Cooling & Heating, Inc. provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling

Customer Review Rating plus BBB Rating Summary

Central Cooling & Heating, Inc. has received 4.9 out of 5 stars based on 34 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.