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All Phases Mechanical

Phone: (508) 291-1177 Fax: (508) 947-0277 PO Box 434, Carver, MA 02330 View Additional Email Addresses

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All Phases Mechanical specializes in the installation, service, and repair of heating and air conditioning units, oil burners, furnaces, boilers, and in house or subcontract water heaters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that All Phases Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for All Phases Mechanical include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

21 Customer Reviews on All Phases Mechanical
Customer Experience Total Customer Reviews
Positive Experience 19
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 21

Additional Information

BBB file opened: April 03, 2009 Business started: 02/01/1983 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 192.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The number is 3601.

Type of Entity


Business Management
Mr. Carl Tucci, Owner Ms. Rebecca Stamper, Office Manager
Contact Information
Customer Contact: Ms. Rebecca Stamper, Office Manager
Principal: Mr. Carl Tucci, Owner
Number of Employees


Business Category


Products & Services

All Phases Mechanical sells the following brand(s): American Standard, Carrier, Century, Coleman, Crown, Goodman, New York Thermal, Rheem, Thermopride, Trane, Trinity, Weil-Mclain

All Phases Mechanical offers the following product(s): Air Conditioning Systems, All Gas & Oil Systems, Heating Systems

Method(s) of Payment
Debit Card
Refund and Exchange Policy
The business states they offer a 100% refund or credit if needed.
Service Area
All Phases Mechanical provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign Saving Money on Heating & Cooling

Customer Review Rating plus BBB Rating Summary

All Phases Mechanical has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • PO Box 434

    Carver, MA 02330


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/13/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My husband and I have a contract with All Phrases Mechanical to convert out old oil furnace to a new gas furnace systemt, we have paid this company in full in July (check was cashed on 08/01/2014) for $10,412.00. However, it is now November and All Phrases Mechanical has not completed the job as they promised, all they did was running the pipes, no boilder/furnace has not been ordered or deliveried. We have been contacting them but they keep giving us a run around as they will being doing the job in the past 4 months but again nothing has been done. We live in a house with no heat, and the weather is getting very cold, this has been effecting my health and well being badlly

Desired Settlement: We would like to get a full refund minus the cost of the pipes that were installed

Business Response:   We had asked to do job right away after we sign proposal and owners wanted the oil to run out, I emailed them over the summer several times not to wait until the last minute .We had a letter delivered to our office today telling us they have attorney and we will await a settlement proposals or finishing the job

Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #********. Please add your rejection comments below.    We had asked All Phrases Mechanical to wait for a week or so to use the oild left in the tank, and couple weeks after that we had asked them to come in and start the job, but they have not done anything except for installing the pipes, it has been over 4 months now. So just because we had asked them to wait for couple weeks before starting the job, and on top of that we had pain them in full, it give them the right to not doing the job at all and just take the money? Does it even make any sense? Please help us to find the answer whether they will complete the job that they got paid for. Thank you. Regards, *** *****  

7/15/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I hired All Phases to do plumbing and HVAC work on a property that I purchased in 2010. Since the bank was involved, all permits, licenses/insurance, etc needed to be done correctly and with a quick turnaround time. I contacted several contractors and they were the most expensive, double, even triple the amount of other contractors, over $15k was their quote. Unfortunately the other contractors were not able to provide the needed paperwork fast enough to satisfy the bank and in time for the closing. I was a first time home-buyer and didn't know of many other contractors and on a deadline. My options were to go with this overpriced contractor or loose a house I was trying to purchase. I was told by friends, family, and their references, that their higher prices most likely reflected the quality of their work, materials, and service; and in the long run they would be cheaper than the competition. I would soon find out that none of that was true. Everything that this company did has had some sort of problem starting from day one and until now. Only four years into the life of brand new equipment and materials that should last decades. The material they used was hardly top of the line. They installed flexible duct work rather than metal duct work that wasn't properly supported and sagged, causing a lack of efficiency. My first time turning it on the furnace didn't work. It turned out that the installer ripped the manual that came with it and a piece of the paper was clogging the condensation line. This they fixed. The next problem to arise were the leaking joints on the PEX supply lines they installed. After calling and not getting a fast enough response to a leaking basement, I fixed the issue myself. Not long after the furnace stopped working again. This time the condensation line was backed up because it was just hung any old way. With so many dips that the pump was unable to push the water out. The end of the line was also pinched because it was pushed into the same drain line as my washer. Nothing was permanently repaired. They just jiggled the line a bit and adjusted the tip so it wasn't pinched. I still have to do this periodically when the line gets backed up and the furnace doesn't work. When my AC stopped working recently, I went to the basement to investigate while I waited to hear back from All Phases. It turns out that the wire that connects the furnaces electrical board and the condensation pump were held together by on piece of electrical tape and nothing else. No wire nuts, no crimping, and not tucked away in an electrical box safe from the elements, or a backed up and dripping condensation line. I put the wires back together with the tape for now but it did turn the system back on. That almost leads me to the current issue, almost. I initially thought the system stopped running due to a leak at the AC coil. When All Phases installed the system they installed an AC coil that I could later connect to a condenser unit. I wasn't able to afford the condenser and it's installation until last summer. After having the condenser and line set installed, the HVAC tech and myself started the system and noticed that the AC coil was leaking water. He opened the unit and saw that the coil pan had a sizable gash toward the middle of the back edge. Being that the unit had never been used or removed, the tech determined that the unit would have to have been damaged before the installation or during the installation. He advised that I call All Phases and ask them to replace it under the warranty. Which I did. I called ***** but didn't get an answer. I finally did hear from someone who told me that ***** was no longer with the company but he had forwarded the message. I explained the problem and was told that they very busy doing other installs and repairs. That my problem was not an emergency and they would send someone out the following week at the service rate to quote the repair. After which they would schedule a repair and order the part since they didn't have it in stock. All of this would have pushed the repair into September. I had just spent thousands on a new condenser, electrician, and HVAC tech to install an AC unit that wouldn't be functional until after summer had ended. Because of a faulty part they installed and weren't willing to fix without $140 for a service call and who knows how much in repair fees. None of which I feel I should have to pay after the amount of money I've spent continually repairing their faulty work. I sacrificed financially that summer and installed the AC because my son was born the previous September and was home with grandma. My wife and I wanted both the baby and grandma to be as comfortable as possible during the summer. I asked the tech for advice and he said he could offer a repair by using a pan repair spray. Basically plastic in a spray can. He would have to first recover the coolant, undue the brazing of the line set, remove the pan and coil, spray it, let it dry overnight and then come back and do it all over again in reverse. He charged me $500 since I already paid for the first install and because I offered to be his helper. He also made no guarantees as to how long it would last. He's known them to last for varying lengths of time. Luckily it stopped leaking for the remainder of the summer. Fast forward to this summer. The coil pan leaks. I called All Phases and spoke with ***** who tells me she will ask **** about the situation. In the meantime I speak with ******* who says they are willing to replace the unit under the warranty if done by an authorized tech. ***** gets back to me and tells me that it would be $140 to have someone look at it and they would then determine the cost of repair. I told her that I wasn't satisfied with that and felt it should be covered under their labor warranty. She told me that she wasn't there last year and **** has no record of me ever calling in the past. She asked me to email the serial and model number of the units and give her an idea of the unit location so she could ask Henry more about the issue. I told her if she could also ask him why the unit was never visually inspected upon installation and/or tested. That was a week ago and I haven't received an email or phone call from anyone. The weather hasn't been in the 90's but it has been humid and in the high 80's a few days. I've been using the system sparingly and trying to manage the amount of water flowing into my basement.

Desired Settlement: Order and install AC coil and no additional cost.

10/22/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: The owner **** ***** of All Phase Mechanical bid and won a contract for a new HVAC and HEAT system in a new home in *******, MA. All Phase promised to install and get a rough inspection after 4 weeks and 1 day. Then 1 day to get the inspection. After 4 weeks, All Phase installed only the supply ducts in the Basement and 1st floors and a partial return duct. The attic ductwork was never installed and the furnaces were never brought on site. All Phase only completed 50% of the rough installation in 4 weeks time promised. All Phase asked for a change order of $16,000 for changes that did not exist after 4 weeks. I asked him to honor the contract, we don't want any changes. **** would not give any explanation of the changes that were requested. We never made any changes, we just wanted it installed per the plan and layout discussed. **** had his crew come early before my site supervisor was onsite and remove ductwork that was paid for by me the customer that was not installed. Later I had an independent HVAC expert come in to review the work that was done and found that the returns were done incorrectly as pans, which is against building code, the insulation was under rated which is against building code, plus other infractions that need to be corrected. The crew is unorganized and does shoddy work that is not neat and clean. Up until now, All Phase has not shown up to make the corrections or finish the job or return the ductwork that was taken from my home.

Desired Settlement: Would like the job to be finished per the contract or my money refunded.

Business Response: After Reviewing this complaint.  We are under contract to be paid for change orders and customer refuses to pay base amount or be reasonable and fair with change orders, ever since we signed proposal the owner and GC have made many changes. He emailed me that he does not want to pay for change orders after he signed an agreement stating he would. If he agrees to pay for reasonable changes we will continue.

As far as insulation and return thats minor detail that can be worked out. For 30 years we have done return bays BUT some towns are wanting hard duct, we wanted to work with owners design to keep as little hard duct on return as possible seeing he did not want more ducts in cellar. This was only done to please owner and was approved by him.  Carry on.......

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

All Phase Mechanic is claiming changes that do not exist.   We simply want the job done as planned and when the contract was signed.  In All Phase's terms and conditions,  it states change orders will be done in writing.  All Phase has yet to show my any changes that we asked to be done.  He also made up the change order 3 days before he was suppose to be finished.   You can't change something that has not been installed.   The change order is for a wide open attic,  what could change in an attic that is not occupied? All Phase asked me to prepay before the agreed milestone payment to get a discount.  We refused after noticing all the problems and lack of progress.   If he would drop the equipment,  a payment would have to be made per the contract.  But All Phase did not deliver the equipment and made up a change order instead.  Additionally,  30 years experience would lead you to believe that All Phase would be up to speed on all the current building codes.  To say its an easy fix is nonsense,  they clearly would have done it right the first time if they knew what they were doing.   If you hang ductwork with the wrong insulation,  you need to pull it down and rewrap it,  that takes a lot of work,  not a quick fix.  Shouldn't a contractor with 30 years experience order the correct insulation when the job started? Simple fix?  Its called incompetence and lack of attention to the building code.  Its insulting that the reply is that these are easy quick fixes.  The install needs fixing before its even finished?  Not professional at all.

Business Response: We also do not agree will this customer

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

As previously mentioned,  we have photos, contracts, witnesses,  3rd party contractors who reviewed the work, etc. to prove that we are stating exactly is what happened as it happened.  Its a shame that the simple reply from All Phase is that they do not agree.  All we ask is to finish the contract honestly and do it correctly to the building code.  Not completing a contract on time, doing it incorrectly, and creating a baseless change order is not acceptable. 

8/25/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: All Phases Mechanical/**** ***** installed air conditioning at our home in *******, MA. We paid them in full for services, when completed. We later found out they did not obtain a permit with the Town of *******. They are now refusing to get a permit if we don't pay them extra money for the work they completed and had been paid in full for. I feel it should be expected that a contractor would know the requirements of the Town they are located in and should obtain that permit before starting the work. He never mentioned in his original bid anything about the cost of permits, however, I am willing to pay for the permit only. When I contacted **** ***** about the permit, he now claims there was extra work he did not get paid for. I have not received any details concerning extra work. He is trying to extort an extra $3,000 -$4,000 from me after I have paid him in full. We also had our electrician do wiring for them, that was included in their contract price. We did not get a credit of what should be about $1,000 for electrical work provided to them.

Desired Settlement: Provide the necessary building permit. We are willing to pay the town for the permit fee.

Business Response: First of all this CT based builder/owner of the project (out of town missing clerk of the works) started out breeching the contract the first day I get checks from them within 24 hours they stopped payment on checks ?  Then lied to me and said they called the bask and asked the bank NOT to stop payments (LIE) they bounced a week later and the customer /builder was just making us work while the checks got retuned and cost ud money ,time and bank relationship(s). Then proceeded to have me do extra work over and above the job and would not return my calls or even try to resolve the extra work with myself the owner of the company. They instead make a BBB complaint and complaint to Wareham Building dept  in an attempt to avoid paying me altogether. Also Another LIE is we offered them ''settlement purposes only''' an offer to settle the extra work and they never tried to resolve. I have a copy of the email if any one wants it. I also reserve my right to suit for slander and liable,defemation 

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

I called the town and they verified that the permit was applied for as of August 12, 2013.I now consider this matter closed. I do not accept the comments the contractor has stated in his response. I will consider an action against him regarding his comments about my integrity.He started the job on 5/13/13. I wired him money on 5/14 and 5/16. At this point he was paid 50% of the contract. He completed the work on 5/24 and I paid him the balance of his contract on 5/25. Payment for any extra work was never discussed when I gave him in person his final payment for the contract 5/25.I would never recommend this contractor, due to his unprofessional behavior and practices.I have no comment on the system or work performed as I am not yet using the system that has been installed. 

Business Response: The permit was filed 8/12/2013The Electric was done by us only,if anything else was done by other Electrician it was prior to signing contract.The extra work amount is in dispute and we did text them ,call them about extra work and they came to the job and told us to do extra work for them and we agreed to do it per the instructions and we just want to get paid.So  holding them hostage for the extra work payment is also false ,we told them we needed time to comply with town plans and regulations.They just want to use BBB as a tool to damage our company name .

8/20/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We had an A/C unit in April of 2012 installed in our beach house on Cape Cod and have had nothing but trouble with it ever since, freezing, defective compressor, and it never cooled the house. This June we had the same problem as last year with it freezing and no A/C. I called on a Saturday after our renters left and new renters were coming in, and the owner never returned my call, which is his usual mode of operation. Our contract indicates 24/7 service. His website indicates 24-hour service. He was verbally abusive on the phone telling me not to call him on the weekends, not to text him or e-mail him (even though he NEVER answers his phone) and indicated he did not consider not having AC an emergency, even though the family rented the house with the expectation of having AC and had an elderly mother with them that could not tolerate the heat. It was a 90 degree heat wave that week,, my renters were complaining and the tech finally showed up Monday PM and found the unit was frozen. He said he would come back early next morning but did not arrive until about noontime and couldn't fix the unit. Again, the owner would not return our calls or keep us informed so I could let our renters know. The heat was no unbearable in the house that the renters finally left on Tuesday, informing me that this problem ruined their long-awaited dream vacation. I felt just terrible and refunded their money, all because **** said he could not send someone to fix it until the following Monday, 9 days after my initial phone call! He actually puts paid customers ahead of warrantee work (which he readily admitted)! He refuses to honor our contract in a timely manner and will not stand by his work, despite whatever he has to say. The man constantly lies. When he does come by and does a little something to try to fix it, he threatens to charge us for it even though we have a contract! We paid over $14,000 for this unit and we don't have AC and we never had AC!! The bottom line is he can't fix it. They erroneously put the unit under the house where there is obviously not enough air flow, thus causing freezing, plus all the sand is getting into it. This company raves on the website about their expertise, so why would they install the unit under the house? It has NEVER worked properly. We have the entire summer rented and our renters are expecting and have paid good money to have AC and be comfortable. ****'s response to me about that is he doesn't care about the renters. He also does not care about his customers. He is totally unreasonable to deal with and is very unprofessional. We now have to hire another HVAC contractor to hopefully fix the problem, as we cannot tolerate the abuse we have received from this man any longer and lost faith in the company that they, in fact, are able to fix the problem. They have been at our house the past year NUMEROUS times and cannot fix the unit and no explanation why!

Desired Settlement: We have four more years left on our contract, which we want to be reimbursed for so we can hire another company, as he will not honor our contract. For the sake of our sanity, we cannot deal with his caustic person any longer. We wonder how he has an A+ rating with the BBB?

Business Response: We have done everything per our contract ,our service guys where there Monday (it was froozen could be due filters or tenant playing with T stat)6/24/2013 & Tuesday 6/25/2013 and got it running fine.She forgot to tell you all the times we went and serviced and changed filters and cleaned condenser and as of today have not billed them. (not in contract). I was going to see what they where talking about and go there Tuesday night but they never called me back to get me in rental? **** said let me get back to you? 3 days ago and I left messages for him. Now they are making a BBB complaint that they have been threatening me with for months if I do not return her calls in 30 seconds and weekends, and harrasing texts 3 pages long. We have all tied to work with them and if you do not jump the second they call our name is mud.  We have a lot of happy customers because most people are fair and reasonable and and very few are not.  We look forward to seeing this . **** ***** Owner

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

The owner is VERY much mistaken, as indicated in my first message, the A/C was NOT working when they left on Tuesday.  When they arrived the temperature was 82.  25 minutes after they left, the tenant called me and told me the temperature was now 87.   An hour later when the temperature turned to 90, that is when they said they had to leave as it was unbearable.   When my husband called the foreman, he was told that he would not come back to look at it again until the following MONDAY, a week later, which was the last straw for us.  We proceeded to call another company on Tuesday.  They arrived on Wednesday, the exact time they indicated they would be there, and within an hour, called me and told me that the temperature was 91 in the house when they arrived.  It was now 86 and steadily dropping.  It was so refreshing to speak to a technician who was polite, explained everything to us, very knowledgeable  and knew exactly what he was doing.  Since we were not on the Cape at the time, he even offered to stop by the house in the morning to make sure it was still cooling.  Now that's customer service!   We still do not know if this is going to be the end of our problems, since this technician told us that the unit should have NEVER been installed under the house, it should have been outside for maximum air flow. Also,  if it does not continue to cool, there may be a leak somewhere, which will be a very time consuming and I assume costly procedure that would have been covered under our contract.   We want to be reimbursed for our four years left on our contract, the cost of the service call yesterday and any other costs associated with fixing the AC, plus the $3,536 that we had to refund the tenants due to their inability to fix the unit on Tuesday when it was fixed by another company in an hour, just showing how incapable this company is.  BUYER BEWARE!!        

Business Response: I want to correction my dates Monday 6/24/2013 we went there and Tuesday 6/25/2013  . Also as the Complaint said the unit we installed is working fine as we said on Tuesday when I wanted to go there Complainant never called me back. Also if another company went there please send us a copy of the incoice. Thanks **** *****

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

If the unit was working fine, as the owner indicates, why would he call my husband to go out there Tuesday night?  Because he knew from his foreman that the AC was NOT working fine.  When he said that we did not return his call Tuesday night, we  had no idea he returned our call as he never left a message.  Why would the tenants leave on Tuesday, giving up their long-awaited vacation, with the house at 91 degrees if the AC was working FINE???    This man promises, promises and NEVER keeps his promises.  We don't want anything more to do with him.  As far as coming out to replace filters, condensers, etc., never happened.  My husband replaced the filter.   Don't forget this system is only one year old and probably used 10 times last summer! Foreman said they put in Freon, replaced a valve, etc., the tech that went out there on Wednesday said there was no Freon in the system and no evidence of a valve being changed.  This company cannot be trusted!  I will forward the invoice to the  owner when I receive it.       

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

21 Customer Reviews on All Phases Mechanical
Neutral Experience (0 reviews)
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