Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Suburban Service Corporation of Norwood

Phone: (781) 769-6694 Fax: (781) 769-1786 16 Southwest Park, Westwood, MA 02090 View Additional Email Addresses http://www.suburban-hvac.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Suburban Sheet Metal, Inc., and Suburban Service Corp. of Norwood provide HVAC contracting services including installation, repair and service of heating and air conditioning systems.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suburban Service Corporation of Norwood meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Suburban Service Corporation of Norwood include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Suburban Service Corporation of Norwood
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 23, 1994 Business started: 01/01/1963 in MA Business incorporated 01/22/1965 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
http://www.state.ma.us/reg
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The number is 1110.

Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
http://www.state.ma.us/reg
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The number is 1109.

Type of Entity

Corporation

Business Management
Ms. Cynthia Vito, President Mr. Richard Vito, Vice President
Contact Information
Principal: Ms. Cynthia Vito, President
Customer Contact: Mr. Richard Vito, Vice President
Number of Employees

30

Business Category

HEATING & AIR CONDITIONING MECHANICAL CONTRACTORS-RESIDENTIAL & COMMERCIAL HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS FURNACES-HEATING DUCT CLEANING CONTROLS, CONTROL SYSTEMS & REGULATORS AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (NAICS: 333415)

Products & Services

Suburban Service Corporation of Norwood sells the following brand(s): Carrier, Honeywell, Lennox, Sanyo, Trane, Vicon

Suburban Service Corporation of Norwood offers the following product(s): Air Conditioners, Building Management Systems, Heaters, Zoning Systems

Method(s) of Payment
Cash
Check
Credit Card
Custom Financing
Alternate Business Names
Suburban Sheet Metal, Inc.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.