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BBB Business Review

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BBB Accredited Business since

New England Cooling Towers, Inc.

Fax: (978) 649-5653 View Additional Phone Numbers 69 Westech Drive, Tyngsboro, MA 01879 http://nectinc.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

New England Cooling Towers, Inc. provides HVAC services, plumbing, heating, air conditioning, refrigeration services, radiant heat, snow melting systems, solar, gas fittings, design/build, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that New England Cooling Towers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for New England Cooling Towers, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on New England Cooling Towers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 01, 1990 Business started: 01/01/1990 in MA Business incorporated 11/04/1996 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 22414.

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is RT-013424.

Type of Entity

Corporation

Business Management
Mr. Lawrence Murphy, President Mrs. Lori Murphy, Office Manager
Contact Information
Principal: Mr. Lawrence Murphy, President
Principal: Mrs. Lori Murphy, Office Manager
Number of Employees

14

Business Category

HVAC HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS HEATING & AIR CONDITIONING GAS FITTERS CONTRACTORS - SOLAR ENERGY AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING CONTRACTORS REFRIGERATION EQUIPMENT COMMERCIAL-SERVICING REFRIGERATION EQUIPMENT - COMMERCIAL - SALES & SERVICE VENTILATING CONTRACTORS SOLAR ENERGY EQUIPMENT & SYSTEMS-SERVICE & REPAIR RADIANT HEATING PLUMBING CONTRACTORS-RESIDENTIAL PLUMBING CONTRACTORS-RESIDENTIAL & COMMERCIAL Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

New England Cooling Towers, Inc. sells the following brand(s): Amana, Armstrong, Barnes & Jones, Beckett, Bryant, Carlin, Heat Timer, Hoffman Specialty, Mitsubishi, Modine, Power Flame, Reznor, Sanyo Ductless Split, Spacepak High Velocity, Tekmar, Trane Company, Unico System High Velocity, Viessmann, York

New England Cooling Towers, Inc. offers the following product(s): Air conditioning systems, Air purifiers, Boilers, chillers, Cooling Towers/controllers, Ductless mini splits, fan coils, Geotherm heat pump, High Efficiency air filtration, Hydro Air, Indoor air quality testing, Radiant Heat, Snow Melt, Solar Heat and hot water, Water heaters service, Water source heat pump, Whole house humidifiers

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Customer Review Rating plus BBB Rating Summary

New England Cooling Towers, Inc. has received 4.7 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.