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BBB Accredited Business since

Kearney HVAC, Inc.

Additional Locations

Phone: (978) 388-0845 11 Main Street, Salisbury Beach, MA 01952 http://www.kearneyhvac.com

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Description

Kearney Heating and Air specializes in HVAC services. The business services include, but are not limited to installation, repair, and service of air conditioning, heating units, furnaces, and provides emergency service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kearney HVAC, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kearney HVAC, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Kearney HVAC, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: December 13, 2011 Business started: 01/01/2009 in MA Business incorporated: 03/12/2012 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is BU-134337.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 5764.

Type of Entity

Corporation

Business Management
Mr. Jon Kearney, President
Contact Information
Principal: Mr. Jon Kearney, President
Number of Employees

2

Business Category

HEATING & AIR CONDITIONING SHEET METAL WORK HVAC FURNACES-HEATING AIR CONDITIONING SUPPLIES & PARTS AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL HEATING SPECIALTIES HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS Air-Conditioning and Warm Air Heating Equipment and Commercial and Industrial Refrigeration Equipment Manufacturing (NAICS: 333415)

Method(s) of Payment
Visa
MasterCard
Service Area
Kearney HVAC, Inc. provides their services in NEW HAMPSHIRE.Kearney HVAC, Inc. provides their services in ABINGTON, ACCORD, ACTON, ACUSHNET, ALLSTON, AMESBURY, ANDOVER, AQUINNAH, ARLINGTON, ARLINGTON HEIGHTS, ARLINGTON HTS, ASHLAND, ASSONET, ATTLEBORO, ATTLEBORO FALLS, ATTLEBORO FLS, AUBURNDALE, AVON, BABSON PARK, BARNSTABLE, BASS RIVER, BEDFORD, BELLINGHAM, BELMONT, BERKLEY, BEVERLY, BILLERICA, BOSTON, BOSTON CLG, BOSTON COLLEGE, BOURNE, BOXBORO, BOXBOROUGH, BOXFORD, BRADFORD, BRAINTREE, BRANT ROCK, BREWSTER, BRIDGEWATER, BRIGHTON, BROCKTON, BROOKLINE, BROOKLINE VILLAGE, BROOKLINE VLG, BRYANTVILLE, BURLINGTON, BUZZARDS BAY, BYFIELD, CAMBRIDGE, CANTON, CARLISLE, CARVER, CATAUMET, CENTERVILLE, CHARLESTOWN, CHARTLEY, CHATHAM, CHELMSFORD, CHELSEA, CHESTNUT HILL, CHILMARK, COHASSET, CONCORD, COTUIT, CUMMAQUID, CUTTYHUNK, DANVERS, DARTMOUTH, DEDHAM, DENNIS, DENNIS PORT, DENNISPORT, DIGHTON, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, DOVER, DRACUT, DUNSTABLE, DUXBURY, E ARLINGTON, E BRIDGEWATER, E BRIDGEWTR, E CAMBRIDGE, E FALMOUTH, E HARWICH, E SANDWICH, E WAREHAM, E WATERTOWN, EA FALMOUTH, EAST ARLINGTON, EAST BOSTON, EAST BRIDGEWATER, EAST CAMBRIDGE, EAST DENNIS, EAST FALMOUTH, EAST FREETOWN, EAST HARWICH, EAST LYNN, EAST MANSFIELD, EAST ORLEANS, EAST SANDWICH, EAST TAUNTON, EAST WALPOLE, EAST WAREHAM, EAST WATERTOWN, EAST WEYMOUTH, EASTHAM, EASTON, EDGARTOWN, ELMWOOD, ESSEX, EVERETT, FAIRHAVEN, FALL RIVER, FALMOUTH, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GAY HEAD, GEORGETOWN, GLOUCESTER, GREEN HARBOR, GREENBUSH, GROVE HALL, GROVELAND, HALIFAX, HAMILTON, HANOVER, HANSCOM AFB, HANSON, HARVARD SQ, HARVARD SQUARE, HARWICH, HARWICH PORT, HATCHVILLE, HATHORNE, HAVERHILL, HINGHAM, HOLBROOK, HOLLISTON, HOPKINTON, HUDSON, HULL, HUMAROCK, HYANNIS, HYANNIS PORT, HYDE PARK, IPSWICH, JAMAICA PLAIN, JEFFERSON, KATES CORNER, KINGSTON, LAKEVILLE, LAWRENCE, LEXINGTON, LINCOLN, LOWELL, LYNN, LYNNFIELD, MALDEN, MANCHESTER, MANCHESTER BY THE SEA, MANOMET, MANSFIELD, MARBLEHEAD, MARION, MARLBOROUGH, MARSHFIELD, MARSHFIELD HILLS, MARSHFLD HLS, MARSTONS MILLS, MARSTONS MLS, MASHPEE, MATTAPAN, MATTAPOISETT, MAYNARD, MEDFIELD, MEDFORD, MEDWAY, MELROSE, MENEMSHA, MERRIMAC, METHUEN, MIDDLEBORO, MIDDLEBOROUGH, MIDDLETON, MILLIS, MILTON, MILTON VILLAGE, MILTON VLG, MINOT, MISSION HILL, MONPONSETT, MONUMENT BCH, MONUMENT BEACH, N ATTLEBORO, N BILLERICA, N CAMBRIDGE, N DARTMOUTH, N DIGHTON, N FALMOUTH, N PEMBROKE, N SCITUATE, N WEYMOUTH, NAHANT, NANTUCKET, NATICK, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, NEW BEDFORD, NEW TOWN, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NONQUITT, NORFOLK, NORTH ANDOVER, NORTH ATTLEBORO, NORTH BILLERICA, NORTH CAMBRIDGE, NORTH CARVER, NORTH CHATHAM, NORTH DARTMOUTH, NORTH DIGHTON, NORTH EASTHAM, NORTH EASTON, NORTH FALMOUTH, NORTH PEMBROKE, NORTH QUINCY, NORTH READING, NORTH SCITUATE, NORTH TRURO, NORTH WALTHAM, NORTH WEYMOUTH, NORTON, NORWELL, NORWOOD, NUTTING LAKE, OAK BLUFFS, OCEAN BLUFF, ONSET, ORLEANS, OTIS ANGB, PEABODY, PEMBROKE, PINEHURST, PLAINVILLE, PLYMOUTH, PLYMPTON, POCASSET, PRIDES CROSSING, PRIDES CRSSNG, PROVINCETOWN, QUINCY, RANDOLPH, RAYNHAM, RAYNHAM CENTER, RAYNHAM CTR, READING, READVILLE, REHOBOTH, REVERE, ROCHESTER, ROCKLAND, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S ATTLEBORO, S CHELMSFORD, S DARTMOUTH, S HAMILTON, S WELLFLEET, S WEYMOUTH, S YARMOUTH, SAGAMORE, SAGAMORE BCH, SAGAMORE BEACH, SALEM, SALISBURY, SALISBURY BCH, SALISBURY BEACH, SANDWICH, SAUGUS, SCITUATE, SEEKONK, SHARON, SHELDONVILLE, SHERBORN, SIASCONSET, SILVER BEACH, SOMERSET, SOMERVILLE, SOUTH ATTLEBORO, SOUTH BOSTON, SOUTH CARVER, SOUTH CHATHAM, SOUTH DARTMOUTH, SOUTH DENNIS, SOUTH EASTON, SOUTH HAMILTON, SOUTH HARWICH, SOUTH ORLEANS, SOUTH WALPOLE, SOUTH WALTHAM, SOUTH WELLFLEET, SOUTH WEYMOUTH, SOUTH YARMOUTH, SQUANTUM, STONEHAM, STONEHILL COL, STONEHILL COLLEGE, STOUGHTON, STOW, SUDBURY, SWAMPSCOTT, SWANSEA, TAUNTON, TEATICKET, TEWKSBURY, TOPSFIELD, TRURO, TUFTS UNIV, TUFTS UNIVERSITY, TYNGSBORO, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VINEYARD HAVEN, VINEYARD HVN, VLG NAGOG WDS, W BARNSTBLE, W BRIDGEWATER, W FALMOUTH, W HYANNISPRT, W SOMERVILLE, W YARMOUTH, WABAN, WAKEFIELD, WALPOLE, WALTHAM, WAQUOIT, WARD HILL, WAREHAM, WATERTOWN, WAVERLEY, WAYLAND, WELLESLEY, WELLESLEY HILLS, WELLESLEY HLS, WELLFLEET, WENHAM, WEST BARNSTABLE, WEST BOXFORD, WEST BRIDGEWATER, WEST CHATHAM, WEST CHOP, WEST DENNIS, WEST FALMOUTH, WEST HARWICH, WEST HYANNISPORT, WEST LYNN, WEST MEDFORD, WEST NEWBURY, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WEST TISBURY, WEST WAREHAM, WEST YARMOUTH, WESTFORD, WESTON, WESTPORT, WESTPORT POINT, WESTPORT PT, WESTWOOD, WEYMOUTH, WHITE HORSE BEACH, WHITMAN, WHT HORSE BCH, WILMINGTON, WINCHESTER, WINTER HILL, WINTHROP, WOBURN, WOLLASTON, WOODS HOLE, WOODVILLE, WRENTHAM & YARMOUTH PORT, MA.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Kearney HVAC, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 11 Main Street

    Salisbury Beach, MA 01952 (978) 388-0845

  • PO Box 32

    Amesbury, MA 01913

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Complaint Detail(s)

3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am writing to complain about one of your accredited businesses, Kearney HVAC, Inc., ******** MA(Kearney) Based on the quality of service I received from kearney and the way I was treated by its owner when I telephoned the firm to voice my concern that their service technician neither properly diagnosed nor corrected my HVAC problem, I will not do business with this firm again. I am writing to request a refund of the $75.00 diagnostic fee after experiencing the same problem with the HVAC that I had before the service call. I hired Kearney to correct a problem with my HVAC. The problem was that our air conditioning was turning on randomly when the thermostat was in the "Off" position. Before calling Kearney, my husband replaced the thermostat with a new one. He followed the thermostat's instructions when installing it, but the replacement thermostat did not correct the problem: within a week, the air conditioner again began turning on when the thermostat was in the "Off" position. My husband reinstalled the original mercury thermostat. Next, I called Kearney HVAC on 7 Aug 13 and spoke with its owner I explained that the downstairs HVAC unit was turning on randomly and blowing cold air when the thermostat was in the "Off" position. I explained that we had purchased a new thermostat at the store and replaced the mercury thermostat. I also explained that the new thermostat was turning on in the "Off" position and that we had reinstalled the original thermostat. He said that " the problem should not be hard to diagnose. It sounds like its a control board." I asked the owner if he needed to know the make and model of my unit,anticipating that if parts were needed, he would have them on hand. He said he did not need to know the make and model of the HVAC unit. He also did not ask the age of the unit or when we last had it serviced last. The owner said the technician would be out to service the unit the next morning. The technician arrived at 8:13 am Thursday 8 Aug 13, and he said he had been briefed about the problem by Kearny's owner. I explained the problem to him, telling him that the HVAC was turning on randomly and blowing cold air when the thermostat was in the "Off" position. I explained that we had purchased a new thermostat, installed it and the same problem occurred. I explained we had reinstalled the original mercury thermostat. I showed the technician the thermostat location and then escorted him to the basement to show him where the HVAC unit was located. I also told him where the air conditioning compressor was located. (Importantly, the technician never examined my air conditioning compressor area- while he was in the basement, I was in the kitchen, and I would have heard and seen him accessing the compressor had he done so.) The technician returned from the basement and said he was confused, and examined the original thermostat, which was reinstalled. He went back down to the basement, and then returned upstairs, asking if I still had the replacement thermostat, because he said he " did not have any thermostats on the truck" I told him I had already returned it to the store. I described the replacement thermostat to him. He concluded that the HVAC problem was not the control board, but the thermostat. He told me a second time he did not have any thermostats on the truck, so he could not install one for me. Instead he drew a thermostat installation diagram for me, showing use of the Red, White, Yellow, and Green wires, and placing an "X" over the Common wire(C) (fig. 1, below). He also gave me his business card, with his name printed on it and pointed out his cell phone number and email address, both of which were printed on the card, and he said to call him any time if my husband and I needed help replacing the mercury thermostat(fig 2,below) He also said I could email him a picture of the new thermostats terminals, and he would walk me through wiring it. I asked him what kind of thermostat I should replace it with "any kind any price". By 8:32am the technician was writing the service invoice, in the which the Description of Work Performed was:"Determined the thermostat was operating intermittently. Need to replace thermostat to correct issue." (See Attachment A, Service Invoice.) At no time did the technician actually offer to replace the thermostat for me, nor did he state the offer to do so on the invoice. In fact, he was not even prepared to replace the thermostat: he twice said he did not have any thermostats on the truck. At no time during the 19-minute service call did he inspect the air conditioner's compressor area. My husband followed the technician's advice and bought a new thermostat and installed it according to its instructions, which were consistent with the diagram the technician left. However, the air conditioning was still turning on while in the "Off" position. Concerned that the technician had not found the source of our problem, we worried that the problem could be an electrical one-so we hired an electrician to check our wiring. The electrician examined our house's wiring and service panel, and found no obvious cause for the HVAC malfunction. On Saturday, 17 Aug 13, the problem recurred. My husband was out of state on Reserve duty at the time. We decided I should call the cell phone number on the technician's business card, as the he instructed me to to do. I reached his voice mail at 2:34 pm om 17 Aug 13, and left a message saying that we had replaced the thermostat and the HVAC was still turning on when the thermostat was in the "Off" position and asked him to call me back. He never returned my call. By 8:39 am Monday, 19 Aug 13, I still had not heard back from anyone at Kearney, so I called its office number and reached the owner again. I explained to Kearny's owner that my husband and I followed the technician's advise and replaced the thermostat, but the problem recurred. I also explained we had hired an electrician, who concluded that the problem was not electrical in nature, but must be an HVAC problem. In a defensive tone, Kearney's owner immediately replied that he would have to charge me $95 for a diagnostic fee if I wanted Kearney to return. I replied that we replaced the thermostat based on the advised of his employee. :who replaced the thermostat" he asked "My husband Did." " We don't stand by anything that we don't install ourselves." "We did that because [the technician] said he didn't have any thermostats on the truck, so he could not replace it for me." "That's not the truth" he said. "Excuse me? " I said. "That is not the truth," he said."[The technician told me that he did not have any thermostats on his truck." " We always have thermostats on the truck." he said. Stunned at being called a liar, I asked him whether he had spoken with the technician, and he said, "[the technician] was sitting there with [him]." I told him I had left a message for the technician on 17 Aug 13 and he never called me back. "[The technician] does not answer the phone, " he said " I left a message on [the technician's] cell phone, where he told me to call him." I said "[He] does not answer the phone," he said. I asked the owner whether the problem could be anything other than the thermostat. He continued to insist that the problem was the thermostat, that my husband had replaced it wrong, and that he would have to charge a diagnostic fee if Kearney was to return. I asked him to explain what the technician had done during his service call and whether he had checked the HVAC's fault light. I also reminded him that he had said in my initial call to him on 07 Aug 13, ""The problem should not be hard to diagnose, it sounds like the control board." "What, are you trying to tell a technician how to do his job?" he said and refused to tell me what the technician did during the service call. Stunned by his rudeness and unprofessional behavior, I realized that any further discussion with him was futile. I hired another HVAC firm to address this problem. The technician checked the compressor and cleaned it. He said the debris could be the cause of the switch not operating correctly. He also checked to HVAC unit and the thermostat. All of this took about 10 minutes. He also recommended and installed a thermostat using the C wire(which requires additional wiring, both at the thermostat and and the control panel terminal-- this is important because Kearny's technician advised getting "any type of thermostat, never pointing out that any thermostat requiring a C wire would have required the additional wiring at these two points). I found Kearny's through BBB's website, and limited my search to firms that were BBB-accredited. I did not expect that doing so would lead me to a firm in Which the owner dealt with his customers in such a contemptuous and high-handed manner. Kearny's owner, the only person who was not at the service call, had decided that he knew all the facts and called me a liar. I would expect that any professional business owner would obtain and be interested in all the facts from all the parties, and that he would have been interested in exploring my report, rather than close mindedly rejecting it out of hand. Kearny sent a technician to my home who improperly diagnosed and failed to correct the problem. He could not replace and install a new thermostat. In the 19 minute service call he did not check the compressor area. When I called the technician on his cell phone my call was never returned. When asked about this, Kearny's owner said that "[the technician] does not answer the phone." This does not make any sense. Kearney's technician gave me a Kearny business card that was printed with his name, cell phone, and email address. Kearney technician told me to call him anytime if I had trouble installing a replacement thermostat. He also told me to e-mail him a photo of the thermostat's back to his e-mail address printed on his business card, so he could walk me through wiring it. Why did Kearney's technician tell me I could buy "any" type of thermostat, if one requiring a C wire could not be installed without additional wiring at the control panel and the thermostat?. And why is Kern'y owner refusing to tell me what service he believes his employee performed at my home?

Desired Settlement: For all these reasons, I am asking for a refund of the $70.00 diagnotic fee,(the diagnostic fee was $95.00, less $25.300 coupon for a first time service call, see Attachment A). This says noting of the insult I suffered from Kearn's owner. Nor does it address the amount of time, HVAC, and electrician fees my husband and I spent correcting the problem Kearney's technician should have found and fixed during his visit on 8 Aug 13.

Business Response: We were called to go diagnose a problem. she used a coupon. Our tech told them the problem, but she said her husband would take care of it because she didn’t like our price.. She called the next day because her husband bought the wrong thermostat and did not work. She said our tech told her the thermostat to buy and that was the wrong one, which he did not. Her husband went to get one at **** *****. That is not where we get our supplies.  I am not going out to re-diagnose the problem her husband caused. We are not even supposed to take coupons for diagnosing, just service. The charge should of been $95 but with the coupon it was only $70. No refund.

Consumer Response: Kearney's response makes no sense. In its response, Kearney says the following: -"Our tech told them the problem, but she said her husband would take care of it because she didn't like our price" This is a lie. At no time did anyone from Kearney offer to install a thermostat or quote a price. Had Kearney in fact offered to install a thermostat or quoted a price for the thermostat, it would have been able to support its claim with something more than just its say-so. Kearney's technician left me with three documents: an invoice, a business card, and a hand-written installation diagram. Kearney's response ignores all three of those documents, and the issue that I raised in my complainant regarding them. The invoice is most telling- it says only"Determined the thermostat was operating intermittently. Need to replace thermostat to correct issue."(see attachment A to complaint). Nowhere on the invoice does it say that Kearney offered to replace the thermostat but that the customer refused. Nor does it provide a quote for a replacement thermostat.And, if I actually refused an offer by Kearney to install a thermostat, why would its technician draw me a diagram illustrating how to install it? (see fig. 1 in complaint) For surely if what Kearney is saying were true-a price quote had been given and I rejected their service, there would have been no need for the diagram and the need to call his cell phone and the need to call and email the technician on his cell phone. Moreover, it's illogical for Kearney to claim that I would decline the service, expecting mt husband to successfully install a thermostat later: I called Kearny for service because my husband had already installed a replacement thermostat, and that didn't fix the problem. Again, the reason that Kearney didn't install a thermostat was because its technician didn't have one with him-he told me this twice.Why would he draw draw an installation diagram and provide an offer of help with his cell phone and email address if I refused service? The diagram and offer to help was to appease me for his incompetence and unpreparedness to do any job other than what Kearney diagnosed the problem to be over the phone: the HVAC unit's control board. -"She called the next day because her husband bought the wrong thermostat and did not work." The date of my call is incorrect. I called nine days later, on 17 Aug 13, when the problem resurfaced, I called the technician on his cell phone as he told me to do, and left a message asking him to call me. When I did not get a call back, on Monday,19 Aug 13, I called the office phone number and spoke to Kearney's owner. As I stated in my complaint, when I asked the technician what kind of thermostat I should buy, he said, "any kind and price." My husband could not buy " the wrong" thermostat because the technician instructed us to buy" any kind, any price." -"She said our tech told her the thermostat to buy and that was the wrong one, which he did not[sic]."Kearney's response does not make any sense. In my complaint, I asked the technician what kind of thermostat I should replace it with after being told "he didn't have any thermostats on his truck" and he said I could buy "any kind, any price" I said in my complaint that he did not tell me what thermostat to replace it with. That shows the technician was confused as he stated he was and did not know his job. - "Her husband went to get one at **** *****. That is not where we get our supplies." Where I bought the thermostat is not relative to this matter, even if Kearney were correct, which it is not. I called Kearney for help after my husband's first attempt at installing the thermostat didn't fix the problem. During that initial phone call, I described the problem and Kearney's owner diagnosed it as a bad HVAC control panel. I expected to have to pay for a new control panel as a result of the service call. When the technician told me he believed the problem was the thermostat, I would have been glad to pay him to fix the problem. However he came unprepared to do so. -"I'm not going out to re-diagnose the problem her husband caused." In my phone call to Kearney's owner on August 19,2013, He would have to charge me $95.00 for a diagnostic fee if I wanted kearney to return" THis contradicts his response to the BBB. My husband did not cause the problem. The problem is I hired a company who was incapable of correcting an HVAC problem, -"We are not even supposed to take coupons for diagnosing, just service." When Kearney's technician arrived on 8 Aug 13, I immediately presented the coupon to him. He said"ok, no problem." I gave him this service coupon upon arrival, which is the reverse of Figure 1 in my complaint, because I expected service to occur during this call. Per my discussion with kearney's owner, I expected that the technician would need to replace the HVAC control panel. The technician never objected to this coupon. -"The charge should have been $95 but with the coupon it was only $70. No refund." When I made my complaint to the BBB, you had only my claim about a rude manner in which Kearney treats its customers. Now you have Kearney's response in his own words. I suggest his manners, displayed in the sentences above, speak for themselves to corroborate my claim. I have asked for the $70 refund because I am entitled to it; Kearney did not earn its fee. This is not simply a matter of misdiagnosis. Had Kearney's technician conducted the full inspection of the HVAC that the later form did, it would have quickly found and resolved the problem, and earned its fee. Clearly between my complaint and his response, I have demonstrated its lack of integrity and professionalism. Thank you for your time in this matter.

Business Response:

In repsonse to the customers complaint.
We diagnosed the problem on the service call. The technician offered to replace the thermostat and the customer did not want to pay for the repair. She used a coupon of 25off which made her bill for the call 70.00. We are in the business of making repairs and for her to say the my lead technician of 12 years did not offer her the repair is ridiculous. I have talked to him and he confirmed. We lost money by sending a technician out there for 70.00 as our overhead cost is 85 per hour per man. Under no circumstance would the technician have not tried to make the repair as they are required to bring in a certain amount of revenue per day hence negatively effecting both the technician and company in this case. When she called back and explained that changing the thermostat did not work we cannot re liable for any repairs made by the homeowner. We provide warranties with our services so if the customer had just agreed to the repair we would have then stood by the repairs and done whatever necessary to make it right. We have had no complaints as a member of the BBB and do not feel this is complaint is justified.