Business ProfileforGreen Energy Mechanical, Inc.

*on 7/26/2023 I paid company $1250 to replace toilet parts. * The water bill invoice that I received for the period of time for the period 7/14/23-10/23/23 was $3,145.02, which was 6 times my highest bill. * The *********************** came to our house to determine why my usage was so high. Their findings show that the high usage was directly because of the toilet that they replaced the parts on. There is a report from the town that states this. * I requested that Green Energy pay $2585 for part of my water bill as they were directly responsible for the high water usage.*Green Energy offered to refund $1250 (the amount that I paid them to repair the toilet) but not to pay any more than that for my water bill. I believe that this is wrong. In his email reply, the owner stated, "Thank you for providing the additional documentation and allowing me to discuss the situation further with our Master ******* who performed the recent repairs on your toilet. He informed me that he discussed with you the recommendation of replacing the toilet due to its age which would require the potential need for wall renovation. However, while he provided two repair options, you opted for the more affordable solution to address the immediate leakage concern." I feel like he is somehow implying that it is my fault that the toilet ran constantly because I didn't renovate my bathroom.* After the water department determined the problem, my neighbor (who is a handy guy but not a plumber) fixed the issue completely.