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Phone: (401) 464-4055 Fax: (401) 464-4069 30 Kenney Drive, Cranston, RI 02920
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Fit World of Cranston/FitWorld LLC is a health club and gym specializing in personalized exercise programs, weight machines, cardio equipment, aerobics and Group exercise, cycling classes, cardio kick boxing, yoga, Pilates, and health and wellness seminars. Saunas, spacious lockers, and babysitting services are included.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for RetroFitness of Cranston include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kristine McPherson, General Manager Mr. Ralph Pecchia, Assistant General Manager
Number of Employees
HEALTH CLUBS & GYMNASIUMS HEALTH & FITNESS PROGRAM CONSULTANTS Fitness and Recreational Sports Centers (NAICS: 713940)
Hours of Operation
|M||:||5:00 AM - 10:30 PM|
|T||:||5:00 AM - 10:30 PM|
|W||:||5:00 AM - 10:30 PM|
|Th||:||5:00 AM - 10:30 PM|
|F||:||5:00 AM - 9:00 PM|
|S||:||7:00 AM - 7:00 PM|
|Su||:||7:00 AM - 5:00 PM|
Method(s) of PaymentCash
Automatic Bank Withdrawal
Refund and Exchange Policy10 day refund policy according to RI law.
Service AreaRetroFitness of Cranston provides their services in RHODE ISLAND.
Alternate Business NamesFit World of Cranston FitWorld, LLC
Industry TipsHealth Clubs Health Clubs - 5 Tips - Video
THIS LOCATION IS NOT BBB ACCREDITED
30 Kenney Drive
Cranston, RI 02920 (401) 464-4055 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I inquired about a membership back at the end of March when I gave them my credit card to bill for the membership. Then in April I met for my fitness evaluation and we discussed personal training. After deciding on a plan which was to be $160/month when billed was actually $189. I communicated with the facility and asked why an additional $29 and was told it was a non refundable fee that he thought we had discussed. When I went for the first session, everything that we had discussed had not happened (details can be provided if necessary). I contacted him 3 days later and told him I wanted to cancel any affiliation with the club. I was told that I could not cancel my membership as it was a 1 year non refundable contract and that they would credit for the training if I came into the facility and signed paperwork. I then stated I didn't feel as if I needed to physically come into the facility and sign any paperwork as I had never signed any paperwork in the beginning. I did not feel comfortable signing anything with this facility as they do not appear to be above board or in compliance with RI state law. I also asked him if there was a manager I could speak with and he told me he was the manager. I then tried to reach out to their corporate headquarters twice and have not received any response or acknowledgement from the corporate offices.
Desired Settlement: I would like the charge to my card refunded and no future transactions posted.
Business Response: **** *** has had her membership canceled and all funds returned.
Consumer Response: Better Business Bureau: I would just like to add this matter did not get resolved until after I contacted the RI Attorney General's office regarding this situation. This business did not want to cooperate with me nor did it's corporate headquarters ever respond to me after I made two attempts to contact them as well. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, **** *** ******