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BBB Business Review

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BBB Accredited Business since

Future Floor Surfacing

Phone: (401) 419-1109 479 Providence St Apt A1, Warwick, RI 02886 View Additional Email Addresses http://www.futurefloorsri.com



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Description

Future Floor Surfacing provides professional flooring services to residential and commercial properties; specializing in hardwood flooring:  installation, refinishing, repair work, replacement of existing boards, staining, decorative borders, restoration of historical hardwood floors, custom work and gymnasium floors. Fully licensed & insured.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Future Floor Surfacing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Future Floor Surfacing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Future Floor Surfacing
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: March 22, 2011 Business started: 09/18/1997 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
http://www.crb.ri.us
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
ricrb@doa.ri.gov
The number is 15308.

Type of Entity

Sole Proprietorship

Business Management
Mr. Ronald L Parrott, Owner
Contact Information
Principal: Mr. Ronald L Parrott, Owner
Number of Employees

1

Business Category

HARDWOOD FLOOR CONTRACTORS HARDWOODS CONTRACTORS- FLOORING FLOOR LAYING, REFINISHING & RESURFACING FLOOR HARDWOOD Flooring Contractors (NAICS: 238330)

Products & Services

Future Floor Surfacing sells the following brand(s): Specialty Forest Products, Wood Pro

Future Floor Surfacing offers the following product(s): Hardwood flooring

Hours of Operation
M: 7:00 AM - 3:30 PM
T: 7:00 AM - 3:30 PM
W: 7:00 AM - 3:30 PM
Th: 7:00 AM - 3:30 PM
F: 7:00 AM - 3:30 PM
S: 7:00 AM - 3:30 PM
Method(s) of Payment
Personal check
Cash
Refund and Exchange Policy
The business states all work is guaranteed to customer satisfaction.
Service Area
Future Floor Surfacing provides their services in RHODE ISLAND.
Alternate Business Names
Future Floor Surfacing and Hardwood Flooring
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Customer Review Rating plus BBB Rating Summary

Future Floor Surfacing has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.