Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

MusicStoreLive.com

Phone: (855) 782-0617 Fax: (802) 846-7443 27 Berard Dr Ste 2701, S Burlington, VT 05403 http://www.musicstorelive.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

MusicStoreLive.com is a global online retailer and Ebay seller offering new and used musical instruments including guitars, bass guitars, keyboards, amplifiers, and musical accessories. Free shipping in the U.S.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MusicStoreLive.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MusicStoreLive.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

3 Customer Reviews on MusicStoreLive.com
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3

Additional Information

BBB file opened: November 07, 2011 Business started: 10/01/2010 in VT Business incorporated 01/04/2011 in VT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Santoro, Principal Mr. Benjamin Werlin, Principal
Contact Information
Principal: Mr. Jeff Santoro, Principal
Principal: Mr. Benjamin Werlin, Principal
Number of Employees

16

Business Category

GUITARS & AMPLIFIERS ONLINE & INTERNET SHOPPING MUSICAL INSTRUMENTS-SUPPLIES & ACCESSORIES MUSICAL INSTRUMENTS-DEALERS Musical Instrument and Supplies Stores (NAICS: 451140)

Products & Services

MusicStoreLive.com sells the following brand(s): Fender, Gibson, Paul Reed Smith, Rickenbacker

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: 10:00 AM - 5:00 PM
Su: 10:00 AM - 5:00 PM
24/7 Online
Method(s) of Payment
Visa
Mastercard
Discover
American Express
Debit
PayPal
Check
Cash
Money Order
Alternate Business Names
Music Store Live
Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

MusicStoreLive.com has received 4.12 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.