BBB Business Review
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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
MusicStoreLive.com is a global online retailer and Ebay seller offering new and used musical instruments including guitars, bass guitars, keyboards, amplifiers, and musical accessories. Free shipping in the U.S.
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A BBB Accredited Business since
BBB has determined that MusicStoreLive.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for MusicStoreLive.com include:
- Length of time business has been operating
Factors that raised the rating for MusicStoreLive.com include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Santoro, Principal Mr. Benjamin Werlin, Principal
Number of Employees
GUITARS & AMPLIFIERS ONLINE & INTERNET SHOPPING MUSICAL INSTRUMENTS-SUPPLIES & ACCESSORIES MUSICAL INSTRUMENTS-DEALERS Musical Instrument and Supplies Stores (NAICS: 451140)
Products & Services
MusicStoreLive.com sells the following brand(s): Fender, Gibson, Paul Reed Smith, Rickenbacker
Hours of Operation
|M||:||9:00 AM - 7:00 PM|
|T||:||9:00 AM - 7:00 PM|
|W||:||9:00 AM - 7:00 PM|
|Th||:||9:00 AM - 7:00 PM|
|F||:||9:00 AM - 7:00 PM|
|S||:||10:00 AM - 5:00 PM|
|Su||:||10:00 AM - 5:00 PM|
Method(s) of PaymentVisa