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BBB Accredited Business since

MusicStoreLive.com

Phone: (855) 782-0617 Fax: (802) 846-7443 27 Berard Dr Ste 2701, S Burlington, VT 05403 http://www.musicstorelive.com

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Description

MusicStoreLive.com is a global online retailer and Ebay seller offering new and used musical instruments including guitars, bass guitars, keyboards, amplifiers, and musical accessories. Free shipping in the U.S.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MusicStoreLive.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for MusicStoreLive.com include:

  • Length of time business has been operating

Factors that raised the rating for MusicStoreLive.com include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MusicStoreLive.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 07, 2011 Business started: 10/01/2010 in VT Business incorporated: 01/04/2011 in VT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jeff Santoro, Principal Mr. Benjamin Werlin, Principal
Contact Information
Principal: Mr. Jeff Santoro, Principal
Principal: Mr. Benjamin Werlin, Principal
Number of Employees

16

Business Category

GUITARS & AMPLIFIERS ONLINE & INTERNET SHOPPING MUSICAL INSTRUMENTS-SUPPLIES & ACCESSORIES MUSICAL INSTRUMENTS-DEALERS Musical Instrument and Supplies Stores (NAICS: 451140)

Products & Services

MusicStoreLive.com sells the following brand(s): Fender, Gibson, Paul Reed Smith, Rickenbacker

Hours of Operation
M: 9:00 AM - 7:00 PM
T: 9:00 AM - 7:00 PM
W: 9:00 AM - 7:00 PM
Th: 9:00 AM - 7:00 PM
F: 9:00 AM - 7:00 PM
S: 10:00 AM - 5:00 PM
Su: 10:00 AM - 5:00 PM
24/7 Online
Method(s) of Payment
Visa
Mastercard
Discover
American Express
Debit
PayPal
Check
Cash
Money Order
Alternate Business Names
Music Store Live
Industry Tips
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Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

Discount CouponsX

Discount Coupons for MusicStoreLive.com

MusicStoreLive.com
27 Berard Drive
South Burlington, VT 05403
855-782-0617

Enter Coupon Code "BBB" at checkout at musicstorelive.com to receive a 10% discount on your next order!
*Please note that some manufacturer exclusions apply. This coupon code cannot be combined with any other discounts.
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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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