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BBB Business Review Reliability Report for
Princess House, Inc.

A BBB Accredited business since 4/15/1981

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Business Contact & Profile


Business Contact & Profile

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ID: 61
Business Name:
Princess House, Inc.
Business Address: 470 Myles Standish Boulevard
Taunton, MA 02780
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Original Business Start Date: 1/1/1963
Type of Entity: Corporation
Incorporated: 1994 in DE
Customer Service Contact:
Patricia Lennon, Human Resource Director
Number of Employees: 300
Phone Number:
(508) 823-0711
Fax Number:
(508) 880-1329
Email Address:
custsvc@princesshouse.com
BBB Accreditation: This business is a BBB Accredited Business

Date Accredited by BBB: 4/15/1981
Type of Business:
GLASSWARE-WHOLESALE & MANUFACTURERS
Website Address:

http://www.princesshouse.com

BBB Rating

BBB Rating

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Based on BBB files, this business has a BBB Rating of A+ on a scale from A+ to F.

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Business Management

BBB has no information regarding Business Management at this time.

BBB Accreditation

This business has been a BBB Accredited Business since April 1981. This means it supports BBB's services to the public and meets our BBB accreditation standards.

BBB Standards for Trust, are eight principles that summarize important elements of creating and maintaining trust in business. This business has affirmed to meet and abide by BBB Standards for Trust.

Government Action(s)

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

Feedback to BBB

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Customer Complaint History

Customer Complaint History

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When considering complaint information, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 8 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 8 complaint(s) closed in the last 36 months, 4 were closed in the last 12 months.

These complaints concerned:

2 regarding Credit, Billing or Collection Issues
1 regarding Customer Service Issues
3 regarding Delivery Issues
1 regarding Refund or Exchange Issues
1 regarding Service Issues

These complaints were closed as:

8 Resolved


 

Positive Customer Feedback

Positive Customer Feedback

 

Products & Services

Princess House Inc. sells home accessories to independent contractors who resell them to their customers, usually via the home party plan basis. The company was established in Massachusetts in 1963 and incorporated in Delaware in 1994. The company employs 300 people in 2 locations throughout the United States. Mr. Timothy Brown is the  President/CEO and Mr. Robert Manny is the Director of Customer Service. Any questions or complaints may be directed to the attention of Mr. Robert Manny.

BBB Copyright and Reporting Policy

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.

ID: 61

Report as of: 11/21/2009
Copyright © 2009 Better Business Bureau®, Inc. serving Eastern Massachusetts, Maine, Rhode Island and Vermont