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BBB Business Review

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BBB Accredited Business since

The Glassman

Phone: (508) 369-8413 Fax: (508) 676-8216 473 Old Fall River Rd., Swansea, MA 02777 http://theglassmanautoglass.com/ View Additional Web Addresses



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Description

The Glassman is an auto glass replacement and repair company.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Glassman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Glassman include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

13 Customer Reviews on The Glassman
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 13

Additional Information

BBB file opened: August 29, 2012 Business started: 12/03/2010 in MA Business started locally: 12/03/2010
Type of Entity

Sole Proprietorship

Business Management
Mr. Dana C Joaquim, owner
Contact Information
Principal: Mr. Dana C Joaquim, owner
Number of Employees

1

Business Category

GLASS-AUTOMOBILE GLASS-REPLACEMENT & REPAIR AUTO REPAIR - WINDSHIELD, GLASS SHOPS GLASS - REPAIR Automotive Glass Replacement Shops (NAICS: 811122)

Products & Services

The Glassman sells the following brand(s): PGW , Pilkington

The Glassman offers the following product(s): Auto Glass

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 12:00 PM
Su: Closed
H: Closed
Method(s) of Payment
Cash
Check
Insurance
Refund and Exchange Policy
Lifetime warrantee due to defects in material or workmanship for as long as the original customer owns the vehicle.
Alternate Business Names
Dana Joaquim
Industry Tips
Automobile Body Repairing & Painting Automobile Repair and Services Automobile Repairs & Services - 5 Tips - Video Finding a Reliable Automobile Repair Shop - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

The Glassman has received 5 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.