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BBB Business Review

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Description

Atlas Glass & Mirror, Inc. provides glass services to residential and commercial property owners in the Metro West Boston area. The company also offers automotive glass replacement service. The company states that it is fully insured and bonded.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Atlas Glass & Mirror, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Atlas Glass & Mirror, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Atlas Glass & Mirror, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 25, 1997 Business started: 01/01/1991 in MA Business incorporated: 01/01/1993 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 160932.

Type of Entity

Corporation

Business Management
Mr. Jay Lubker, President
Contact Information
Principal: Mr. Jay Lubker, President
Number of Employees

6

Business Category

GLASS GLASS CIRCLES & SPECIALTY SHAPES WINDOWS-REPLACEMENT STORE FRONTS SHOWER DOORS & ENCLOSURES MIRRORS GLASS-AUTOMOBILE Glass and Glazing Contractors (NAICS: 238150)

Products & Services

Atlas Glass & Mirror, Inc. sells the following brand(s): Alumax Shower Doors, Cardinal Shower Doors, Century Bathworks, Glass Crafters Shower Doors, Harvey Industries, Pella, Pilkinton Auto Glass, PPG Auto Glass, Shower Guard Tempered Glass, Starfire Low Irom Glass

Atlas Glass & Mirror, Inc. offers the following product(s): Aluminum Windows, Antique Mirror, Brand name shower, tub, and steam enclosures, Custom frameless glass shower door/enclosures, Decorative and Pattern Glass, Door Control hardware for aluminum commercial doors, Fire Rated Glass, Glass Tops for furniture, Mirrors, Plastics (plexiglass, polycarb/lexan), Plate glass for windows, Replacement Patio Doors, Replacement Windows, Safety Glass (laminated & tempered glass), Store Fronts, Storm Doors & Storm Windows

Method(s) of Payment
Cash
Checks
Visa
MasterCard
Discover
Refund and Exchange Policy
The business states they provide free estimates and most of their estimates are written estimates which they e-mail to their customer. Since virtually every order a customer places with them is a custom order they do not provide refunds for these type orders. Refunds and exchanges are handled in a case by case manner. They try our best to provide a fair resolution to be fair
Service Area
Atlas Glass & Mirror, Inc. provides their services in ASHLAND, DOVER, FRAMINGHAM, HOPKINTON, LINCOLN, MEDFIELD, NATICK, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH WALTHAM, SHERBORN, SOUTH WALTHAM, WALTHAM, WAYLAND, WELLESLEY, WELLESLEY HILLS, WELLESLEY HLS, WEST NEWTON, WESTON & WESTWOOD, MA.
Industry Tips
27 Questions For Home Owners Read Before You Sign Windows
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.